Technical Service Engineer

Employee Relations Associates, Inc.; Concord (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

TalentBridge is seeking a Technical Service Engineer in Concord, NC to support customers with technical troubleshooting, mechanical service, and aftermarket support. The role combines field service, service coordination, and hands-on diagnostics.

You will travel to customer sites, work independently, and collaborate with international teams to resolve issues and improve service procedures as the North American operation grows.

Qualifications

• Industrial maintenance or mechanical service background.
• Hands-on ability to diagnose, disassemble, repair and reassemble equipment.
• Experience with pumps, vacuum systems or rotating equipment.
• Approximately 3 years of relevant experience.
• Strong problem-solving, organizational and communication skills.
• Ability to work independently and provide technical support.
• Technical education or engineering degree is a plus but not required.
• Willingness to travel occasionally, including international travel.
• Valid driver's license and passport or ability to obtain.

Responsibilities

• Provide technical support and troubleshooting to customers, distributors, and service partners.
• Diagnose mechanical equipment issues and propose maintenance or repair solutions.
• Perform hands-on servicing, including disassembly, replacement, reassembly, and testing.
• Support maintenance and repair of pumps, vacuum systems, and related equipment.
• Coordinate service activities, parts, warranty claims, and follow-up.
• Prepare quotations for parts, repairs, and service work.
• Maintain service records and technical documentation.
• Collaborate with international engineering teams to resolve issues.
• Occasionally travel to customer sites for troubleshooting and training.
• Help develop service procedures as the North American operation grows.

Skills

Mechanical troubleshooting

Hands-on maintenance

Customer support

Problem solving

Communication

Independence

Education

Engineering degree preferred

Tools

Pumps

Vacuum systems

Rotating equipment

Job description

Technical Service Engineer

Location: Concord, NC

Position Type: Full-Time

Position Overview

We are partnering with an established international manufacturer of specialized industrial equipment that is expanding its North American operations in Concord, NC. The company is seeking a Technical Service Engineer to support its growing customer base through technical troubleshooting, mechanical service, and aftermarket support.

This position combines technical customer support, service coordination, and hands‑on mechanical troubleshooting. While occasional travel to customer locations will be required, much of the role will focus on diagnosing equipment issues, coordinating repairs, and assisting customers and service partners.

The ideal candidate has a strong mechanical background, enjoys solving technical problems, and is comfortable working independently.

Key Responsibilities

• Provide technical support and troubleshooting assistance to customers, distributors, and service partners.
• Diagnose mechanical equipment issues and recommend appropriate maintenance or repair solutions.
• Perform hands‑on equipment servicing, including disassembly, component replacement, reassembly, and testing.
• Support the maintenance and repair of pumps, vacuum systems, and related mechanical equipment.
• Coordinate service activities, replacement parts, warranty claims, and customer follow‑up.
• Prepare and support quotations for spare parts, repairs, and service work.
• Maintain accurate service records, technical documentation, and customer support information.
• Collaborate with international engineering and service teams to resolve technical issues.
• Occasionally travel to customer locations for troubleshooting, equipment repairs, and technical training.
• Help develop and improve service procedures as the North American operation grows.

Qualifications

• Previous experience in industrial maintenance, mechanical service, equipment troubleshooting, or a related technical field.
• Strong mechanical aptitude with hands‑on experience diagnosing, disassembling, repairing, and reassembling equipment.
• Experience with pumps, motors, vacuum systems, rotating equipment, or similar industrial machinery preferred.
• Approximately 3 years of relevant experience preferred, although equivalent practical experience will be considered.
• Strong problem‑solving, organizational, and communication skills.
• Ability to work independently and provide effective technical support to customers.
• Comfortable using computers and technical documentation to support service activities.
• Technical education or an engineering degree is a plus but not required.
• Willingness to travel occasionally, including international travel for training.
• Valid driver's license and passport, or ability to obtain a passport.

Benefits

• “ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”