Technical Service Desk Analyst - PT (Remote)

Unity; United States; Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player in Health IT is seeking a Technical Service Desk Analyst to join their remote team. This part-time role offers the chance to support healthcare professionals by resolving technical issues and enhancing their experience with Electronic Health Records. Ideal candidates will possess strong customer service skills and a knack for problem-solving. As part of a dynamic team, you'll help transform healthcare delivery while enjoying a flexible work schedule. If you're passionate about technology and healthcare, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent required.
• Previous experience in a Customer Service Environment is essential.
• CompTIA A+ Certification preferred.

Responsibilities

• Provide timely support to clients via phone, email, or chat.
• Resolve technical software and hardware issues efficiently.
• Assist clinicians with Electronic Health Record usability.

Skills

Customer Service

Problem Solving

Communication Skills

PC Operations

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Active Directory

Electronic Health Record (EHR)

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Technical Service Desk Analyst - PT (Remote)

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At Unity BPO , we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

Unity BPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers

Roles, Responsibilities and Expectations

• Assist multiple clients across different ticketing systems.
• Quickly and efficiently identify the customer’s specific information.
• Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
• Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
• Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
• Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
• Capacity to work independently and effectively while maintaining good team interactions.
• Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
• Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

• High School diploma or G.E.D. equivalent/and or experience.
• Previous experience in a Customer Service Environment
• Working knowledge of PC operations
• Excellent verbal and written communication skills.
• Able to multi-task using multiple systems simultaneously
• Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
• Will need to receive feedback and apply it in real-time
• Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

• CompTIA A+ Certification preferred
• Knowledge of medical-based terms and phrases
• Electronic Health Record – EHR experience –working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE

Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants’ availability during the interview process.

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.