Technical Service and Sales Representative

Cogent Analytics; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Uncapped commissions

Company vehicle

Job summary

A dynamic engineering firm in Indiana seeks a Technical Service and Sales Representative to provide customer support and technical services. Candidates should have 2 years of technical troubleshooting experience, ideally in the paper industry. Responsibilities include building customer relationships, on-site inspections, and generating sales leads. The role offers competitive base pay plus uncapped commissions along with a company vehicle. Ideal for someone with strong organizational skills and the ability to work independently.

Qualifications

• 2 years of technical troubleshooting experience, preferably in the paper industry.
• Ability to follow directions with minimal supervision.
• Must be able to lift up to 60 pounds.

Responsibilities

• Provide technical services and application engineering support to customers.
• Build and maintain strong relationships with customers.
• Participate in on-site sales and gear inspections.
• Generate leads and quotes through in-person visits.
• Document and track progress on business opportunities.
• Provide regular updates on challenges and opportunities.
• Travel required - 50%.

Skills

Technical troubleshooting

Sales skills

Organizational skills

Customer relationship management

Blueprint reading

Problem-solving

Education

High School diploma or College degree

Job description

Technical Service and Sales Representative

2 days ago Be among the first 25 applicants

This range is provided by Cogent Analytics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $55,000.00/yr - $70,000.00/yr

Your client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledge about your equipment allows us to design parts that truly work… for you! They have over 80 years of combined experience in the paper industry helping customers identify and solve their drive train problems. See below to learn more about our philosophy.

The Industrial Sales Representative will provide, support and perform work relating to customer needs through “best practices” in the field. To maintain the highest integrity in representing the company while working with little to no supervision. Deliver a high quality of sale and workmanship while representing the company at all times in the highest standards of professionalism.

Responsibilities

• Outstanding organizational skills with high attention to detail
• Participate in on-site sales and gear inspections, allowing you to become familiar with our product and your territory
• Develop technical knowledge to effectively communicate products and gear inspection services to customers in your territory
• Build and maintain strong relationships with your customers, understanding their needs and communicating solutions
• Maintain consistent contact with existing customers and make cold calls to prospective customers in your territory
• Responsible for making in-person visits to prospects and existing customers, generating leads and quotes all the way to sale
• Create, submit and follow up on Quotes and RFQ’s
• Document and track progress for new and existing business opportunities; rate high, medium, and low potential
• Maintain accurate records of all interactions with new and existing customers and update the information in the Database
• Provide regular updates on progress, challenges, and opportunities
• Technological capabilities and understanding to communicate in today’s business environment
• 50% Travel
• Maintain monthly itinerary: wall calendar, outlook calendar
• Submit daily briefs and weekly reports (defined at hire)
• Ability to read blueprints and drawings
• Ability to descend/ascend on ladders or any other needs to elevate/descend in a safe manner
• Provide services and customer support during field visits
• Tie workflow to schedule
• Manage on-site projects in expected time schedule with little supervision
• Diagnose errors or technical problems and determine proper and cost-effective solutions
• Follow all requirements for time-keeping and billing purposes
• Must hold a valid driver license in good standing
• Operate the vehicle in a safe manner
• Cooperate with technical team and share all information to the company
• Comprehend customer requirements make appropriate recommendations
• Maintain a professional appearance at all times
• Other duties as assigned
• This individual must be a team player and flexible to his(her) job assignments
• Work required hours
• This individual will follow all Company Policies and Standard Operating Procedures

Qualifications

• High School diploma/trade school or College degree (experience also will do in lieu of degree)
• Must have 2 years of technical troubleshooting (paper industry preferred)
• Ability to follow directions with minimal supervision
• Must have good sense of smell, hearing, and including good vision as these are of vital importance as safety issues in the Shop; normal working conditions in main office
• Must be able to lift up to 60 pounds

Benefits

Above base plus uncapped commissions with company vehicle.

Additional Information

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Retail Apparel and Fashion, Financial Services, and Business Consulting and Services

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