Technical Service Advisor HVAC - Dayton

2J Supply Company, Inc.; Dayton (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

401K with company match

Tuition reimbursement

Paid time off

Job summary

A leading HVAC distribution company is seeking a Technical Support Specialist to provide remote support, develop relationships with customers, and conduct training on product lines. The candidate should have 4-5 years of HVAC experience, excellent communication skills, and proficiency in Microsoft Office. This full-time position involves travel up to 40% within the local area.

Qualifications

• 4-5 years HVAC industry experience focused on unique product lines.
• Valid unrestricted driver’s license.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Excellent verbal, written, listening and interpersonal skills.

Responsibilities

• Provide remote technical support regarding product installation.
• Develop positive, customer-centric relationships.
• Conduct training classes on product lines.
• Troubleshoot problems and provide solutions.

Skills

Customer relationship management

Effective communication

Technical problem-solving

HVAC knowledge

Education

College degree in business management, marketing or related field

Tools

Microsoft Office

Job description

Overview

TERRITORY COVERS - Columbus, Dayton and Cincinnati branches. Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

Benefits At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Building respectful relationships
• Acting with integrity
• Prioritizing service to others
• Striving for excellence

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

We Offer

• Competitive Salary
• Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1
• Paid Time Off, Paid Holidays, and a Community Service Paid Day
• Tuition Reimbursement
• 401K with Day 1, Fully Vested 6% company match
• Profit Sharing

Responsibilities

• Provide remote technical support regarding product installation and services identifying and communicating technical risks, requirements, and issues or refer to alternative resources.
• Communicate effectively to people with various levels of knowledge to ensure appropriate usage and technical information supporting employees and customers.
• Develop positive, customer-centric relationships with Sales and Operations teams.
• Provide on-site customer visits and support to assist in technical direction and problem resolution and refer more complex issues to higher levels or manufacturers.
• Learn and apply approved software for load calculations and duct equipment planning.
• Provide training classes regarding product lines and application for certification credit or as a resource to improve product knowledge.
• Attend industry and key manufacturing training courses.
• Work directly with customers, vendors and internal teams to comply with product program application and execute technical specifications.
• Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in the improvement of image and quality of products and services.
• Troubleshoot problems, answer questions and address customers regarding products provided and offer solutions.
• Utilize appropriate tools to track and update customer visits, inquiries and communication.
• Serve as a main trainer for the organization regarding detailed product training from the vendor and functioning as a “train the trainer” for the whole company and for customer certification maintenance.
• Perform other duties and responsibilities as required.

Required Qualifications

• 4-5 Years HVAC industry experience, focused on unique product lines.
• Excellent verbal, written, listening and interpersonal skills.
• Valid unrestricted driver’s license
• Computer literate and able to learn manufacturer technical information and product specifications.
• Answer customer calls after hours on occasion.
• Drive to 2J branches and the locations of the customers for field visits.
• Effectively deal with a variety of people and difficult situations in a positive and open-minded manner.
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Effectively multi-task and solve problems.
• Think critically and logically under pressure and work in a fast-paced environment.

Preferred Qualifications

• College degree in business management, marketing or related field
• Retail service repair HVAC knowledge
• Experience instructing, training or teaching in HVAC or a technical field.
• NATE certification

Travel

This position requires up to 40% travel within a local geographical area. Occasionally travel is outside of the local area and overnight stay may be required.

We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Wholesale