Technical Service Advisor

Milwaukee Tool; Brookfield (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Technical Service Advisor, der exzellenten Kundenservice bietet und technische Unterstützung für innovative Produkte leistet. In dieser Rolle arbeiten Sie in einem dynamischen Team, das sich der Verbesserung der Benutzererfahrung verschrieben hat. Sie werden nicht nur Kundenanfragen bearbeiten, sondern auch Schulungsmaterialien entwickeln und zur internen Wissensdatenbank beitragen. Wenn Sie eine Leidenschaft für Technik haben und Kunden begeistern möchten, ist dies die perfekte Gelegenheit für Sie, in einem schnelllebigen Umfeld zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Qualifications

• Mindestens 3 Jahre Erfahrung in Kundenservice oder technischer Unterstützung.
• Starke Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Bereitstellung von Unterstützung per Telefon, E-Mail und schriftlicher Kommunikation.
• Entwicklung von Referenzwerkzeugen und Schulungsmaterialien für neue Produkte.

Skills

Kundenbetreuung

Technische Unterstützung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Technisches und mechanisches Verständnis

Zeitmanagement

Education

High School Diplom oder gleichwertig

Tools

CAD-Zeichnungen

Job description

Join us to apply for the Technical Service Advisor role at Milwaukee Tool.

At Milwaukee Tool, our most valued resource is our dedicated team of employees—employees who work with passion to be the best and take pride in their work and in the Milwaukee brand. We invest in each individual's growth and development from day one to sustain growth and success.

Our teams are involved in every step of the process, contributing to continuous innovation. We operate in a fast-paced, agile environment that delivers disruptive technologies, providing resources needed to excel and working directly with end users to deliver high-performance, heavy-duty products. We leverage advanced analysis tools, extensive testing, state-of-the-art manufacturing, and cross-functional agility to create best-in-class products.

As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting, and technical support for our products and services.

As a Milwaukee Technical Service Advisor, You Will:

• Join a team motivated to deliver positive end-user support experiences
• Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates
• Identify and implement tools and processes to improve support

Duties and Responsibilities:

• Provide support via phone, email, and written communication for Milwaukee products and services
• Develop reference tools and training materials for new product launches
• Contribute to Milwaukee's internal knowledge base and external support tools
• Maintain product, service, and procedural reference files in a shared digital library
• Assist with inquiries related to product applications, complaints, warranty, service adjustments, quotations, and literature requests
• Coordinate replacements, factory servicing, or other adjustments to ensure customer satisfaction
• Engage relevant personnel to address engineering and liability concerns
• Report field difficulties and product failures to Quality Engineering
• Collaborate with various teams to resolve customer inquiries and improve support services

Education and Experience Requirements:

• Strong communication skills focused on delivering excellent customer care
• Problem-solving skills with technical and mechanical aptitude
• Experience in mobile and software technical support and troubleshooting
• Knowledge of power tools, their operation, troubleshooting, and servicing
• Ability to utilize CAD drawings and Service Price Lists
• Excellent listening skills to interpret customer needs
• Strong time management, multi-tasking, and organizational skills
• Minimum of 3 years in Customer Service, Technical Support, or related fields
• High school diploma or equivalent
• Fluent in English; proficiency in Spanish is a plus
• Willingness to travel up to 10%

Milwaukee Tool is an equal opportunity employer.