Technical Service Account Manager (Tech Service Scientist)

Socket.dev; Hoffman Estates (IL); On-site; USD 71,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401K with company match

Company paid life insurance

Lifestyle Spending Account

Identity Theft protection

Telemedicine

Job summary

Tate & Lyle is seeking a Technical Service Account Manager to translate client needs into tailored product solutions. You will act as a technical advisor and collaborate with cross-functional teams to support customization and growth within assigned accounts.

You will play a key role in presenting technical insights, maintaining account records, and contributing to strategic sales efforts. This role requires a strong technical background and relationship-management skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• Knowledge of relationship management, sales and a technical/scientific discipline within Technical Service.
• Ability to work largely independently and coach juniors on technical matters.
• Accountable for targets and reviewing juniors' work.
• Experience analyzing client needs to develop tailored solutions.

Responsibilities

• Serve as a technical consultant for assigned accounts to develop product solutions that meet specifications.
• Collaborate with Innovation, R&D and Sales & Account Management to tailor solutions.
• Present technical insights to clients, highlighting benefits and addressing concerns.
• Identify upsell opportunities using technical knowledge to demonstrate value.
• Maintain detailed account records for long-term relationship building.
• Support sales with customized strategies based on client requirements.

Skills

Bachelor's degree

Relationship management

Sales knowledge

Technical discipline

Independent worker

Coaching juniors

Target accountability

Cross-functional collaboration

Technical consulting

Education

Bachelor's degree or equivalent

Job description

About this role:

The Technical Service Account Manager brings relevant technical knowledge to customer accounts, helping translate complex client needs into customized solutions. Acting as both a technical advisor and sales representative, the Technical Service Account Manager identifies growth opportunities, supports product customization, and builds trusted partnerships.

Accountabilities:

• Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.

• Collaborate with internal teams, including teams in Innovation,R&D and Sales & Account Management, to communicate client requirements and support the creation of tailored product solutions and applications.

• Present technical insights to clients within the assigned accounts, articulating the benefits and applications of solutions while addressing potential concerns.

• Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.

• Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.

• Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements.

Skills & Experience:

• Bachelor’s degree or equivalent experience.

• Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function.

• Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to coach juniors on technical and operational matters in a specialism.

• Accountable for own targets and reviewing work of juniors.

• Frequently conducts detailed analysis and investigation to identify customized solutions for customers, determine best options, or suggest improvements to existing methods.

• This role involves initiating communication with cross-functional teams to address and resolve shared issues, collaborate on processes or transactions, and interpret or clarify technical information to enhance understanding.

What we can offer you

Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $71,000 - $104,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

• Medical, Dental, Vision coverages

• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave

• 401K with company match

• Company paid life insurance

• Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offermultiple Employee Resource Groups (ERGs) that support various communities.

#LI-RF1

*The Job title, role and responsibilities are subject to change based on qualifications / experience of the candidate and the business needs of the company.

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.