Technical Sales Support Specialist

MAZZELLA; Bartow (FL); In loco; USD 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Descrizione del lavoro

MAZZELLA in Bartow, FL is seeking a customer-focused Sales Associate to answer calls, handle counter sales, and process electronic requests while promoting OEM-approved ropes.

You will build relationships, use CRM to log calls, quote prices, coordinate deliveries, and support gross margin goals. Training on wire rope and mobile cranes is provided.

Competenze

• Must have a high school diploma.
• Technical and mechanical mindset.
• Previous wire rope or mobile crane experience preferred.

Mansioni

• Answer incoming phone calls, counter sales, and manage daily electronic requests.
• Provide superior customer service to increase customer attraction and retention; promote OEM approved ropes.
• Respond to price quotes, order inquiries, adjustments, returns, and cancellations promptly.
• Nurture customer relationships to ensure proper support.
• Learn about wire rope and mobile cranes to better assist customers.
• Utilize CRM to maintain complete call records and valid customer/account information.
• Coordinate delivery times with production to meet customer satisfaction when lead times are tight.
• Collect market data to create and analyze reports for gross margin management.
• Relate to diverse customers inclusively.
• Assist Wire Rope Services with rope selections and planning.
• Cross-sell of Mazzella products while talking with crane rope customers.
• Follow up on active quotes and document progress.
• Perform other duties as assigned.

Conoscenze

CRM proficiency

Sales communication

Cross-selling

Formazione

High school diploma

Strumenti

CRM system

Descrizione del lavoro

• Location 2651 State Route 60 West,Bartow, FL, 33830,United States
• Job Category Sales

1. Answer incoming phone calls, counter sales, and manage daily electronic requests.

2. Execute expectations by providing superior customer service to increase customer attraction and retention. We only offer OEM approved ropes

3. Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.

4. Nurture customer relationships to ensure proper support.

5. Desire to learn about wire rope and mobile cranes

6. Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.

7. Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate.

8. Collect market data to create and analyze reports resulting in gross margin management

9. Relate to diverse customers in an inclusive manner.

10. Assist Wire Rope Services with Rope selections and planning

11. Cross selling of all of Mazzella products while speaking with crane rope customers

12. Follow up on active quotes on a regular basis and document the progress

13. Other duties as assigned

Requirements

• Must have high school diploma
• -Technical and mechanical mindset
• -Previous Wire Rope or Mobile Crane Experience Preferred

Summary

Mazzella is a family owned company that puts people first. With over 1000 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

• paid time off
• affordable and comprehensive health insurance
• dental
• vision
• 401(k) with company match
• life insurance
• disability insurance

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner – routinely acquire new skills and capabilities that bring value

Humble – lack excessive ego or concerns about status; emphasize the Team over self

Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart – common sense about people, good judgement, and intuition around their impact on group dynamic