Technical Sales Support Manager

RenewAire, LLC; Waunakee (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Flexible work environment

Professional development & training opportunities

Job summary

A leading HVAC solutions company in Wisconsin is seeking a Technical Sales Support Manager to lead technical sales and support for HVAC systems. The role involves managing a team and coordinating with various departments to deliver optimal customer experiences. Applicants should have a Bachelor's degree in Mechanical Engineering, 6+ years of leadership experience, and strong HVAC technical knowledge. The position allows for flexible hours and offers a competitive salary along with a supportive company culture.

Qualifications

• 6+ years of leadership experience in technical support, application engineering, or HVAC.
• Strong background in HVAC systems, psychrometrics, and system sizing.
• Experience supporting distributors, contractors, engineers, and sales teams.

Responsibilities

• Lead and develop a high-performing Technical Sales Support team.
• Act as escalation point for complex HVAC technical issues.
• Provide expert support on ERV systems and HVAC design.

Skills

Leadership

HVAC systems

Technical problem-solving

Communication

Customer service

Education

Bachelor’s degree in Mechanical Engineering or related technical field

Tools

CRM systems (Microsoft Dynamics preferred)

ERP systems

Job description

Description

Technical Sales Support Manager (HVAC / ERV) – Leadership Role | Competitive Pay + Flexible Schedule

Make an Impact in HVAC Innovation & Indoor Air Quality

At RenewAire, we’ve been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.

We’re looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you’ll shape strategy, develop talent, and directly influence customer experience and market growth.

If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.

What You’ll Do (Day-to-Day)

• Lead and develop a high-performing Technical Sales Support (TSS) team
• Act as escalation point for complex HVAC technical issues, application support, and customer concerns
• Provide expert support on ERV systems, HVAC design, system sizing, and product selection
• Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions
• Oversee order accuracy, technical documentation, and after-sales support
• Drive CRM case management, ERP utilization, and process improvements
• Manage RMA (Return Material Authorization), warranty support, and root cause analysis
• Deliver technical training, ventilation workshops, and product education (in-person & virtual)
• Support trade shows, industry events, and channel partner enablement
• Contribute to new product development (NPD) and continuous improvement initiatives
• Monitor market trends, competitor products, and HVAC industry developments

Hours & Flexibility

• Full-time, salaried position
• Standard business hours with flexibility based on business needs
• Occasional travel for training, field support, and industry events

Benefits (Day One Access)

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) + Holidays
• Flexible work environment
• Professional development & training opportunities
• Collaborative, people-first culture

Who Technical Sales Support Managers Are

• Strong leaders who develop teams and drive accountability
• Experts in HVAC systems, ERV applications, and technical problem-solving
• Customer-focused with a service-first mindset
• Skilled at balancing strategy and hands-on execution
• Excellent communicators who can translate technical concepts clearly
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Collaborative and effective across cross-functional teams

Requirements

• Bachelor’s degree in Mechanical Engineering or related technical field
• 6+ years of leadership experience in technical support, application engineering, or HVAC
• Strong background in HVAC systems, psychrometrics, and system sizing
• Experience supporting distributors, contractors, engineers, and sales teams
• Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems
• Strong communication (written & verbal) and problem-solving skills
• Manufacturing experience preferred
• Ability to pass background check and drug screening

Physical and Mental Demands

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.