Technical Sales Support

ABB Inc; Fort Smith (AR); Presencial; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Savings Plan

Employee Stock Purchase Plan

Paid holidays

Descripción de la vacante

ABB is seeking a Sales Support Supervisor in the United States for onsite, pre- and post-sales technical assistance for NEMA products. You will lead customer interactions, coordinate order execution, and collaborate with engineering and manufacturing teams to ensure smooth deliveries.

The role requires SAP/Salesforce/OMS familiarity, strong MS Office skills, and the ability to manage multiple priorities with a customer-first mindset. Onsite presence is essential.

Formación

• Bachelor’s Degree with 2+ years OR Associate’s Degree with 4+ years OR High School Diploma with 6+ years experience with NEMA motors, electric motor products, or manufacturing.
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint, Power BI – preferred).
• Self-driven, detail-oriented professional with well-developed analytical, organizational, communication, and ability to manage multiple priorities, committed to delivering results and continuous learning.

Responsabilidades

• Serve as the primary point of contact for customers, sales offices, engineering teams, and manufacturing sites, resolving order inquiries, technical product questions, and system-related issues.
• Coordinate end-to-end order execution, including expedited shipments, international logistics, export compliance documentation, product inspections, and OEM support activities.
• Manage customer engagement activities by facilitating customer calls, managing specification reviews, preparing quotations, and communicating product design changes and requirements.
• Partner with internal and intercompany teams to manage sales order processes, resolve customer order issues, and ensure timely fulfillment of customer requests and business objectives.

Conocimientos

Microsoft Office

Analytical skills

Communication

Multitasking

Educación

Bachelor’s Degree in related field

Associate’s Degree

High School Diploma with experience

Herramientas

Power BI

SAP

Salesforce

OMS

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Supervisor

The work model for the role is: Onsite

Your role and responsibilities:

This role supports business growth by providing pre- and post-sales technical assistance for NEMA products to customers, the Sales organization, sales units, and other ABB divisions.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

You will be mainly accountable for:

• Serve as the primary point of contact for customers, sales offices, engineering teams, and manufacturing sites, resolving order inquiries, technical product questions, and system-related issues.
• Coordinate end-to-end order execution, including expedited shipments, international logistics, export compliance documentation, product inspections, and OEM support activities.
• Manage customer engagement activities by facilitating customer calls, managing specification reviews, preparing quotations, and communicating product design changes and requirements.
• Partner with internal and intercompany teams to manage sales order processes, resolve customer order issues, and ensure timely fulfillment of customer requests and business objectives.

Qualifications for the role:

• Bachelor’s Degree with 2+ years OR Associate’s Degree with 4+ years OR High School Diploma with 6+ years experience with NEMA motors, electric motor products, or manufacturing.
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint, Power BI – preferred).
• Self-driven, detail-oriented professional with well-developed analytical, organizational, communication, and ability to manage multiple priorities, committed to delivering results and continuous learning.

Preferred Experience Includes:

• Practical knowledge of SAP, Salesforce, OMS, and related business systems.
• Understanding of international trade, export compliance, Incoterms, and ABB intercompany practices.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us:

ABB’s NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22‑088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

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