Technical Sales & Operations Specialist

Avatardesk; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Job summary

WaterWorld USA is seeking a hands-on Technical Sales & Operations Specialist to support our residential and commercial water-treatment business. This role blends technical sales with practical production and warehouse tasks, requiring comfort with equipment and parts.

The ideal candidate explains product features clearly, troubleshoots on site, and works directly with customers, dealers and the sales team to select systems and components, while maintaining accurate records in our ERP/CRM system.

Qualifications

• Experience in water treatment or related field.
• Ability to explain technical information clearly to customers.
• Attention to detail in quotations and documentation.
• ERP/CRM experience (Odoo preferred).

Responsibilities

• Help customers, dealers and the sales team select suitable systems, components and replacement parts based on application needs and product specifications.
• Prepare accurate quotes, answer technical questions and follow up on sales opportunities.
• Explain product features, compatibility, installation requirements and maintenance procedures using approved technical resources.
• Troubleshoot product concerns and coordinate with suppliers or internal specialists when additional support is needed.
• Maintain clear customer, quotation and technical‑support records in Odoo/CRM.
• Assist with equipment assembly, inspections and testing within established procedures and training.
• Help resolve leaks, component mismatches, assembly problems and equipment‑performance concerns.
• Read and use product manuals, drawings, bills of materials and assembly instructions.
• Document test results and recurring issues, and recommend practical improvements that reduce errors and rework.
• Coordinate with production and purchasing to identify missing or incorrect components and keep work moving.
• Assist with receiving and identifying equipment and parts, checking quantities and visible condition against order records.
• Support accurate labeling, storage locations, inventory counts and system records.
• Help pick, pack and check orders for correct products, components and completeness.
• Assist with inspecting and documenting returned products under the company’s return procedures.
• Maintain organized work areas and follow established handling and safety requirements.

Skills

Water treatment knowledge

Technical sales

Troubleshooting

Communication

Tools

Odoo/CRM

Job description

WaterWorld USA is seeking a hands‑on Technical Sales & Operations Specialist to support our residential and commercial water‑treatment business. This role combines technical sales and customer support with practical assistance in production and warehouse operations.

The ideal candidate understands how water‑treatment equipment works, can explain products clearly to customers, and enjoys troubleshooting and working directly with equipment and parts.

Key Responsibilities

Technical sales and customer support

• Help customers, dealers and the sales team select suitable systems, components and replacement parts based on application needs and product specifications.
• Prepare accurate quotes, answer technical questions and follow up on sales opportunities.
• Explain product features, compatibility, installation requirements and maintenance procedures using approved technical resources.
• Troubleshoot product concerns and coordinate with suppliers or internal specialists when additional support is needed.
• Maintain clear customer, quotation and technical‑support records in Odoo/CRM.

Production and technical support

• Assist with equipment assembly, inspections and testing within established procedures and training.
• Help resolve leaks, component mismatches, assembly problems and equipment‑performance concerns.
• Read and use product manuals, drawings, bills of materials and assembly instructions.
• Document test results and recurring issues, and recommend practical improvements that reduce errors and rework.
• Coordinate with production and purchasing to identify missing or incorrect components and keep work moving.

Warehouse and order support

• Assist with receiving and identifying equipment and parts, checking quantities and visible condition against order records.
• Support accurate labeling, storage locations, inventory counts and system records.
• Help pick, pack and check orders for correct products, components and completeness.
• Assist with inspecting and documenting returned products under the company’s return procedures.
• Maintain organized work areas and follow established handling and safety requirements.

Qualifications

• Relevant experience in water treatment, technical sales, equipment service, assembly or a closely related field.
• Working knowledge of reverse osmosis, filtration, water softeners and related valves, pumps, fittings and components.
• Strong mechanical aptitude and a practical, methodical approach to troubleshooting.
• Ability to communicate technical information clearly and professionally.
• Attention to detail in product selection, quotations, order accuracy and documentation.
• Comfort using spreadsheets and business systems. Odoo or other ERP/CRM experience is a plus.
• Ability to manage customer requests while supporting planned production and warehouse work.