Technical Sales Coordinator

Hm Cragg; Eden Prairie (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Hm Cragg in Minnesota is seeking a Technical Sales Coordinator to partner with the Regional Sales Manager, plan strategies, and develop customer targets. You will create timely quotes for customers and expand the reseller and distribution network.

The role requires world-class technical expertise and excellent customer service at a fast pace. Travel as necessary and a 4-year degree or related experience are preferred.

Qualifications

• Excellent written, verbal and presentation skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• CRM software proficiency.
• Knowledge of UPS technology is a plus.

Responsibilities

• Help Support and grow business relationship with key resellers for the purpose of exceeding revenue and gross margin targets.
• Assess product and service-related issues and act as a liaison between customers and HMC Sales; escalate as needed.
• Provide suggestions to customers for a project's bill of materials based on specifications provided by customer and provide necessary pricing recommendations
• Generate quotes and perform follow-up functions for distribution sales
• Effectively use ERP and CRM tools to manage account activity and communications with other HMC sales personnel
• Maintain excellent records, manage expense reports, and submit expense reports monthly
• Other duties as assigned

Skills

Excellent communication

CRM familiarity

Education

4 year college or university degree, or related work experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

CRM software

Job description

Position Overview:

The Technical Sales Coordinator is a key partner with the Regional Sales Manager, planning strategies and developing customer targets. The person in this role will create timely and accurate quotes for customers, help develop business relationships with resellers and distribution customers, expand the customer base, and respond to customer needs and inquiries. This role requires the ability to offer world class technical expertise and exceptional customer service at a fast pace.

Reporting Relationship:

The Technical Sales Coordinator reports to Sales Manager Scott Missling

Responsibilities/Accountabilities:

• Help Support and grow business relationship with key resellers for the purpose of exceeding revenue and gross margin targets.
• Assess product and service-related issues and act as a liaison between customers and HMC Sales; escal…
• Provide suggestions to customers for a project's bill of materials based on specifications provided by customer and provide necessary pricing recommendations
• Generate quotes and perform follow-up functions for distribution sales
• Effectively use ERP and CRM tools to manage account activity and communications with other HMC sales personnel
• Maintain excellent records, manage expense reports, and submit expense reports monthly
• Other duties as assigned

Requirements:

Skills/Knowledge

• Excellent written, verbal and presentation skills
• Strong knowledge of Microsoft Suite of products including Excel, Word and PowerPoint
• CRM software proficiency required
• Some knowledge of single and three phase UPS technology, and familiarity with complementary and competitive products preferred

Personal Attributes

• Demonstrates honesty and integrity in work and relationships
• Demonstrates servant leadership principles with internal and external customers
• Demonstrates innovation/creativity in work
• Possesses strong work ethic and takes ownership of both company and client goals/objectives
• Focused on understanding and exceeding customer expectations
• Enjoys collaboration and teamwork for the mutual success of the company and its employees

Education and Experience:

• 4 year college or university degree, or related work experience
• 3+ years experience in a technical support and/or service environment

Travel expectations:

Travel as necessary