Technical Relations Representative

Building Performance Institute, Inc.; United States; Remote; USD 51,000 - 55,000; Full time

Job summary

A leading organization in the residential building construction sector is seeking a Technical Relations Representative to provide support for certification evaluations and technical standards. This entry-level position involves conducting evaluations, developing training materials, and representing the institute at various events. Candidates should possess relevant experience and a high school diploma, with an AAS degree preferred.

Qualifications

• 2-4 years related Quality Assurance experience.
• Knowledge of BPI and Industry Standards required.
• Ability to read and analyze technical procedures.

Responsibilities

• Conduct evaluations for compliance with ANSI standards.
• Provide technical training and support.
• Review and approve certification exam field test sites.

Skills

Problem Solving

Technical Support

Analysis

Communication

Education

High school diploma or GED

AAS degree (preferred)

Tools

Microsoft Office Suite

Job description

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Job Title: Technical Relations Representative

Reports to: Technical Project Manager

FLSA Status: Non-Exempt

Pay Range: $51,000-$55,000 annually ($24.52-$26.44 hourly)

Summary:

Proctors field-based and/or lab-based evaluations according to established procedures for written and field examinations for BPI Test Center Proctors. Reviews field-based certification exams for compliance with ANSI requirements. In addition, provide technical and procedural support for certification candidates, technical support for BPI GoldStar contractors and Test Center providers. Assists in updating technical standards, manuals, testing procedures, and provides technical training.

Essential Duties and Responsibilities include the following:

Conduct Interrater Reliability (IRR) review of field-based examinations for compliance to ANSI requirements

Conduct review of online and field-based examinations; complete reports with reviewer observations and recommendations

Proctor field and written exams of certification candidates as needed Perform proctor orientations as needed

Train and mentor BPI proctors and test center personnel

Assists in updating technical standards, manuals, testing procedures, certifications and provides technical training

Review and approve certification exam field test sites

Provide technical support for accredited contractors and proctors

Represent Building Performance Institute at trade shows conferences, meetings, and certification events throughout the United States

Attend Standards Technical Committee and Working Group meetings; provide technical assistance to group members

Involved with technical processes such as working with BPI staff in getting new and updated certification exams in the marketplace

Other duties as assigned

Special/ Additional Duty:

Develop and maintain manuals and training materials to support certified professionals, contractors, proctors, test centers and staff

Oversee the “Ask an Expert” and Visitor submissions from initial triage, response, tracking, maintaining and organizing library.

Forward departmental questions to the appropriate department

Respond to questions that have answers which are supported by the BPI Standards, Policy, etc. with little to no supervision

Prepare answers to new technical questions and collaborate with BPI staff

Collaborate with different departments on policy developments, system updates, and certification development.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ Experience:

High school diploma or general education degree (GED); and two to four years related Quality Assurance experience and/or training; or equivalent combination of education and experience. An AAS degree is preferred. Candidates must have a thorough knowledge of BPI and Industry Standards.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to speak Spanish preferred but not required.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have working knowledge of Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint and Access.

Certificates and Licenses:

Must have and maintain at least one BPI Core Certification of the following designations:

CORE Certifications:

(Building Analyst Professional, Building Analyst Technician, Heating Professional, Air Conditioning and Heat Pump Professional, and/or Manufactured Housing Professional)

AND

Energy Auditor, and Quality Control Inspector

AND

Must also have or obtain with 6 months of employment, their BPI Proctor Mentor status.

Must have a valid driver’s license.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places; fumes or airborne particles; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

Travel:

This position requires national travel estimated at up to 10% of the time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job may mostly be performed remotely and does not require commuting to an office every day. However, there may be times when employees may need to come into the office.

The employee is frequently required to stand, walk; use hands and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Residential Building Construction

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