Technical Reader

Chester County Intermediate Unit; Downingtown (Chester County); On-site; USD 34,000 - 45,000; Full time

Job summary

Chester County Intermediate Unit is seeking a detail-oriented Support Staff member for Advanced Clinical Services (ACS) and Home and Community Services (HCS). The role centers on reviewing and approving electronic logs, ensuring all components are complete and time entries align with contracts.

You will coordinate with staff and case managers, upload documents, and generate routine reports. You will act as liaison with IT for database revisions, train staff on data entry procedures, and assist

Qualifications

• Requires strong organizational skills and clear written/verbal communication.
• Experience with database systems and data entry.
• Ability to coordinate with staff, case managers, and IT.

Responsibilities

• Review and approve daily electronic logs submitted by staff.
• Ensure logs are complete and time entries align with contracted services.
• Audit data and generate weekly/monthly reports for compliance.
• Monitor billing to confirm payments from districts, Medicaid, or insurers.
• Collaborate with IT and payroll on data issues and system revisions.
• Develop reports and charts to track data and improve efficiency.
• Train staff on data entry procedures and maintain data integrity.

Skills

Organizational skills

Clear communication

Staff support

Microsoft Word

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

This is a support staff position working with Advanced Clinical Services (ACS) and Home and Community Services (HCS). The position is responsible for reviewing and approving electronic logs submitted by staff regarding services provided. The incumbent will monitor that logs have all the necessary components completed and that the time reported is consistent with the contracted service. The Technical Reader will be responsible for: all non-clinical duties necessary to aid both programs, data coordination, ensuring the timely reviewing and approving of staff logs, identifying potential errors and communicating directly with staff to correct, and producing reports as requested. Uploading notes and docs as necessary into electronic billing' systems.

ESSENTIAL JOB RESPONSIBILITIES

1. The incumbent will access online databases and approve the daily submission of electronic logs by staff in a timely and accurate manner and upload any required documents. Update databases as clients are enrolled and exited. Create new accounts for staff as required.
2. Will monitor to ensure all the necessary components of the log has been completed and will communicate with staff to make any necessary corrections. Communicate with case managers regarding any consistent compliance issues.
3. Will audit data by completing weekly/monthly reports to monitor data for entry errors and ensure compliance with current state and federal regulations. Prepare and submit required reports to districts, state, and federal agencies.
4. Will monitor the billing system for accuracy to ensure payment from school districts, Medicaid, and/or private insurers for services provided to clients. Generate reports and data verification as requested for billing purposes.
5. Will function as primary contact with IT regarding database revisions and technical issues. Collaborate with IT and payroll departments on staff payroll issues related to data within the databases.
6. Develop systems/charts/graphs/projections to track targeted data to improve programmatic efficiency.
7. Will develop systems and procedures to train staff in order to maintain the integrity of all data entered into database systems. Attend and facilitate trainings and meetings to develop and implement new procedures to ensure accurate data.
8. Will assist in the clerical duties associated with logs to the amount and extent that is needed programmatically.
9. The incumbent will perform day-to-day case maintenance, which includes all clerical responsibilities related to the promptness of packet submission and the receipt of service authorization from all identified funders/insurances, etc.
10. Will assist in the clerical duties associated with H&CS Training to the amount and extent that is needed programmatically.
11. Maintain HIPPA and FERPA Regulations with regard to student/staff data.
12. Support and coordinate with other technical readers as may be needed for special projects and/or heavy workload periods.
13. Perform additional duties as needed and specified by new mandates and requirements.
14. Provide guidance and training to staff in the use of various computer application programs: word processing, database, spreadsheets, and other computer applications.

ESSENTIAL JOB SKILLS

1. Must have demonstrated organizational skills.
2. Must be able to communicate clearly and concisely both in oral and written form.
3. Must be skilled in supporting staff to properly meet their responsibilities
4. Must be skilled in Microsoft Office Word and Excel.

QUALIFICATIONS

• A High School Diploma
• Experience using various databases

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. While performing the duties of this job, the employee is frequently required to sit, stand, and walk.

1. The employee is frequently required to talk and listen.
2. The position requires the employee to use hands to handle or feel, and to reach with hands and arms.
3. The employee must occasionally lift and/or move up to 25 pounds.
4. This job requires close vision and the ability to adjust focus.
5. The position requires meeting deadlines with severe time constraints, interacting with staff and the public, and irregular or extended work hours.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The noise level in the work environment is usually quiet to moderate.
2. The work environment is primarily within a cubicle setting, however, the position also requires travel to other work environments such as home, school and community settings. The position requires significant time daily processing information on a monitor.

Hourly Rate (2026-2027 SY):

Support Staff, Level 11, Nonexempt: $24.82/hr. to $32.90/hr.

*rate is determined by years of experience in a similar role
SCHEDULE: Monday - Friday; 7.5 hrs/day; 260 days/year
MS

Equal Opportunity Employer

Chester County Intermediate Unit is an Equal Opportunity Employer. Chester County Intermediate Unit ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Chester County Intermediate Unit has a policy of active recruitment of qualified minority teachers and non-certified employees. Any individual needing assistance in making application for any opening should contact the Department of Human Resources at 484-237-5085.