Technical Quality Specialist - Figma Weave (Singapore)

Figma; United States; Hybrid; USD 47,000 - 70,000; Full time

Job summary

Weave is building the next chapter of AI-native craft and creativity, uniting design with advanced AI models. We are seeking a Technical Quality Specialist to help define and elevate our support experience, troubleshoot complex issues, and partner with Product and Engineering to deliver reliable, end-to-end customer outcomes.

This hybrid role is based in our Singapore hub and requires collaboration across regions.

Qualifications

• 2+ years of experience in a QA or Support environment for a technical SaaS product.
• Troubleshooting and debugging across multiple platforms.
• Consultative communication style for technical and non-technical audiences.
• Resilience and adaptability in fast-moving, ambiguous environments.

Responsibilities

• Develop expertise in the company Weave products and customer journey to diagnose complex bugs.
• Interact with customers daily via email and forum, owning complex problems.
• Troubleshoot customer inquiries to identify root causes and report bugs to engineering.
• Serve as the point of contact for critical technical issues, coordinating with engineering and product teams.
• Recommend tooling and process improvements to better manage and diagnose bugs.

Skills

QA experience

Troubleshooting

Debugging

Cross-team comms

Adaptability

Japanese (optional)

Job description

the company is growing our team of passionate creatives and builders on a mission to make design accessible to all. the company’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, the company empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.

As one of our founding Technical Quality Specialists on the Product Support team for the company Weave, you’ll have the exciting opportunity to help define, build, and elevate this new support function. This team will be responsible for troubleshooting complex bugs and working closely with our internal teams to elevate the the company Weave experience for all of our customers. You will be delivering the kind of experiences that build trust throughout the the company community, from customers to key internal partners, such as Product and Engineering.

We are looking for a Technical Quality Specialist who is an advocate for quality improvements that enable great end-to-end experiences for the people and businesses using the company Weave. An ideal candidate will have a background with strong testing experience, be comfortable collaborating when priorities move quickly and the path forward is often ambiguous, while demonstrating leadership, technical competence, and a passion for quality.

This is a full time hybrid role based out of our Singapore hub.

What you’ll do at the company Weave:

• Develop expertise in the company Weave’s products and the journey of our customers—from Product Designers to Developers to accurately diagnose sophisticated bugs
• Interact with the company Weave customers daily via email and the forum, taking ownership over complex problems
• Troubleshoot complex customer inquiries to identify root causes, effectively communicate, and report bugs to our Engineering teams
• Serve as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution
• Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within the company Weave
• Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists
• Act as the voice of the customer by identifying trends and communicating insights to partners across Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements to the company Weave
• Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented in the company Weave

We’d love to hear from you if you have:

• 2+ years of experience working in a QA or Support environment for a technical SaaS product
• Troubleshooting and debugging experience across multiple platforms
• Consultative communication skills with the ability to tailor a message for your audience - translating complex technical concepts into concise explanations for both technical and non-technical stakeholders
• Resilience and adaptability—you’re motivated by experimenting, building, and working across teams, and are confident navigating times of change and ambiguity
• Japanese a plus, but not essential

At the company, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At the company we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. the company is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the company's Candidate Privacy Notice.

Application limits:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.