Technical Quality Assurance Engineer

Spectrum Killian; Santa Ana (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Career growth opportunities

Job summary

Spectrum Killian is seeking a QA & Technical Support Engineer in Santa Ana to help ensure the reliability, performance, and continuous improvement of the technology behind our dental manufacturing operations.

You will own automated testing, release validation, and on-site technical support, collaborating with engineering, IT, and production teams to identify issues and improve digital workflows across multiple devices and workstations.

Qualifications

• 2+ years of experience in Quality Assurance, Software Testing, Technical Support, or a related technical field, with hands-on automated testing experience.
• Experience with automated testing frameworks such as Playwright (preferred), Cypress, or Selenium.
• Familiarity with Git, CI/CD workflows, and software testing best practices.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across software applications, devices, and network environments.
• Experience developing test cases, executing regression testing, documenting defects, and supporting software releases.
• Excellent communication and interpersonal skills, with the ability to support both technical and non-technical team members in a manufacturing environment.
• Highly organized, detail-oriented, and comfortable balancing software testing responsibilities with day-to-day technical support needs.
• Ability to work on-site in Orange County and provide flexibility around critical software releases or operational needs.

Responsibilities

• Serve as an on-site technical resource for production teams, troubleshooting software, hardware, and workflow-related issues to minimize operational disruptions.
• Develop, maintain, and execute automated end-to-end testing using Playwright to validate system functionality, performance, and reliability.
• Design and execute regression, functional, and exploratory testing to identify defects and ensure software quality prior to release.
• Support software release validation by testing updates in staging environments and confirming readiness for deployment.
• Test end-to-end digital workflows, including scan capture, data ingestion, case creation, production tracking, and case delivery across multiple devices and workstations.
• Investigate and reproduce production issues, document findings, and collaborate with engineering teams to implement and validate corrective actions.
• Translate recurring production issues into automated regression tests to prevent future defects and improve overall system stability.
• Partner with production, IT, and engineering teams to support software implementations, device configurations, workstation setups, and system enhancements.
• Develop and improve QA tools, testing scripts, and troubleshooting processes to increase testing efficiency and strengthen system reliability.
• Maintain clear documentation of test results, defects, resolutions, and system improvements while proactively identifying opportunities to optimize the user experience.

Skills

Automated testing

Playwright

Cypress

Git

CI/CD

Troubleshooting

Communication

Organization

Tools

Postman

SQL

REST API testing

Job description

Spectrum Killian (SK) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day.

At SK, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person’s confidence, comfort, and well-being - and that’s a responsibility we take to heart.

Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.

Overview:

At SKDLA, we're looking for a QA & Technical Support Engineer to help ensure the reliability, performance, and continuous improvement of the technology supporting our dental manufacturing operations.

In this role, you'll work closely with our technology partner, Molaris, to support and test ClearPath, our workflow and case management platform, and Orovia, our 3D software platform supporting AI-driven dental operations. You'll take ownership of automated testing, release validation, troubleshooting, and on-site technical support to ensure our systems operate seamlessly in a fast-paced production environment.

This is a hands-on opportunity to bridge software quality assurance and real-world manufacturing operations, partnering with engineering, IT, and production teams to identify issues, improve system performance, and support the continued advancement of our digital workflows.

Key Responsibilities:

• Serve as an on-site technical resource for production teams, troubleshooting software, hardware, and workflow-related issues to minimize operational disruptions.
• Develop, maintain, and execute automated end-to-end testing using Playwright to validate system functionality, performance, and reliability.
• Design and execute regression, functional, and exploratory testing to identify defects and ensure software quality prior to release.
• Support software release validation by testing updates in staging environments and confirming readiness for deployment.
• Test end-to-end digital workflows, including scan capture, data ingestion, case creation, production tracking, and case delivery across multiple devices and workstations.
• Investigate and reproduce production issues, document findings, and collaborate with engineering teams to implement and validate corrective actions.
• Translate recurring production issues into automated regression tests to prevent future defects and improve overall system stability.
• Partner with production, IT, and engineering teams to support software implementations, device configurations, workstation setups, and system enhancements.
• Develop and improve QA tools, testing scripts, and troubleshooting processes to increase testing efficiency and strengthen system reliability.
• Maintain clear documentation of test results, defects, resolutions, and system improvements while proactively identifying opportunities to optimize the user experience.

Who We’re Looking For:

• 2+ years of experience in Quality Assurance, Software Testing, Technical Support, or a related technical field, with hands-on automated testing experience.
• Experience with automated testing frameworks such as Playwright (preferred), Cypress, or Selenium.
• Familiarity with Git, CI/CD workflows, and software testing best practices.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across software applications, devices, and network environments.
• Experience developing test cases, executing regression testing, documenting defects, and supporting software releases.
• Excellent communication and interpersonal skills, with the ability to support both technical and non-technical team members in a manufacturing environment.
• Highly organized, detail-oriented, and comfortable balancing software testing responsibilities with day-to-day technical support needs.
• Ability to work on-site in Orange County and provide flexibility around critical software releases or operational needs.

Nice to Have:

• Experience with API testing tools such as Postman or REST API testing.
• Working knowledge of SQL for data validation and troubleshooting.
• Previous experience supporting software applications in dental laboratories, medical devices, manufacturing, or other production environments.
• Familiarity with digital dental workflows, 3D scanning technologies, or manufacturing management systems.
• Experience collaborating with software engineering teams to improve automated testing coverage and release processes.

Why SKDLA?

• Inclusive Environment: We value diversity and are committed to creating a welcoming workplace for individuals of all backgrounds.
• Career Growth: Spectrum Killian is growing rapidly, offering new opportunities to advance within the company and across promoting internal mobility.
• Compensation and Benefits: We provide competitive pay and upon conversion to full-time status, employees are eligible to enroll in comprehensive medical, dental, and vision insurance plans.
• 401K: Full-time employees are also eligible to participate in the company’s 401(k) plan with an employer match.

Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The anticipated salary range for this role is $75,000-$95,000. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.