Technical Quality Analyst

1101 Tate & Lyle Solutions; United States; A distancia; USD 57.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverages

Paid time off package

401K with company match

Company paid life insurance

Additional benefits at not cost to the

Lifestyle Spending Account

Descripción de la vacante

Tate & Lyle PLC is seeking a customer-focused Technical Quality professional to manage and communicate product data, specifications, and regulatory documents for internal and external stakeholders. This role prioritizes accuracy and timely responses to customer inquiries while supporting audits and change management.

You will collaborate with Sales, Product Management, Science and Innovation, and Technical Service to ensure alignment with customer requirements and company standards, while

Formación

• Four-year degree or relevant experience, preferably in business or science related field.
• Three to five years of experience in customer service, manufacturing, or similar commercial functions.
• Knowledge of Tate & Lyle products and product applications is desirable.

Responsabilidades

• Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
• Completing customer questionnaires and surveys
• Coordinating customer audits and facilitates NDA process
• Populating various portal platforms with quality information
• Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
• Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
• Facilitating resolution of quality complaints with customers
• Facilitating disposition of returned and rejected products
• Reviewing and facilitating customer claims related to quality complaints
• Negotiating specification differences with customers
• Approving process and product specification changes
• Facilitating and reviewing customer notifications for change management
• Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
• Acting as back up for other fellow Technical Quality team members
• Documenting internal metrics
• Other duties as assigned

Conocimientos

Attention to detail

Problem solving

Self-motivated

Communication

Team collaboration

Educación

Bachelor's degree or relevant experience

Herramientas

SharePoint

Salesforce

TraceGains

SAP

Microsoft Excel

Nitro/Adobe

Descripción del empleo

ROLE PURPOSE

The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.

MAIN ACCOUNTABILITIES

• Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
• Completing customer questionnaires and surveys
• Coordinating customer audits and facilitates NDA process
• Populating various portal platforms with quality information
• Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
• Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
• Facilitating resolution of quality complaints with customers
• Facilitating disposition of returned and rejected products
• Reviewing and facilitating customer claims related to quality complaints
• Negotiating specification differences with customers
• Approving process and product specification changes
• Facilitating and reviewing customer notifications for change management
• Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
• Acting as back up for other fellow Technical Quality team members
• Documenting internal metrics
• Other duties as assigned

PERFORMANCE MEASURES

Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)

Become an expert in assigned product lines

EHSQS:

• Perform, maintain and improve the EHSQS standards and requirements
• Participate actively in the Company’s EHSQS program including training, audit, etc.
• Report near miss or unsafe act

LEGISLATIVE REQUIREMENTS [N/A]

COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.

COMPETENCIES

The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.

QUALIFICATIONS

The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.

EXPERIENCE

Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired.

SKILLS / KNOWLEDGE

• Experience with Sharepoint, Salesforce, TraceGains and SAP preferred
• Experience with Microsoft Excel, and Nitro/Adobe
• Attention to detail.
• Problem solving skills.
• Self-Motivated

What we can offer you

Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law. The salary range for this position is: $57,000 - $65,000.

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED& I are very important to Tate & Lyle.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

With 165 years of ingredient innovation, Tate & Lyle helps food and beverage brands grow by winning on taste, nutrition and performance. The company’s ingredients power products consumed by millions every day, delivering value in 120 markets. Tate & Lyle combines leading expertise in sweetening, mouthfeel and fortification to reduce sugar, calories and fat, add fibre and protein, and optimise texture and stability across beverages, dairy, bakery, snacks, soups, sauces and dressings. With approximately 5,000 experts across around 75 locations in 38 countries, Tate & Lyle partners globally to solve challenges, accelerate launches and deliver commercial advantage, guided by its brand promise: Science, Solutions, Society worldwide.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube