Technical Project Manager

Ziff Davis; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

Join a dynamic and rapidly expanding company as a Technical Project Manager, where you will be the key liaison for top-tier clients. In this role, you will ensure customer satisfaction by managing complex projects from inception to completion, collaborating with various internal teams, and driving continuous improvement initiatives. This position offers the chance to work in a flexible environment that values innovation and collaboration, making it an exciting opportunity for tech-savvy individuals passionate about customer success. If you're ready to tackle unique challenges and make a significant impact, we want to hear from you!

Qualifications

• Proven experience in managing complex projects within scope and budget.
• Strong ability to engage with stakeholders and manage customer expectations.

Responsibilities

• Serve as the primary contact for top-tier customers, ensuring their needs are met.
• Lead the planning and implementation of customer projects from initiation to completion.

Skills

Project Management

Customer Relationship Management

Problem-Solving

Technical Knowledge in Telecommunications

Leadership

Communication Skills

Education

Bachelor's Degree in a related field

Project Management Certification (e.g., PMP)

Tools

Project Management Software

Collaboration Tools

Job description

Description Position at Ookla

Join Ookla, the driving force behind Speedtest, Downdetector, Ekahau, RootMetrics, and a suite of connectivity solutions. Our team thrives on passion and embraces the boundless possibilities ahead. We're seeking individuals who relish tackling intricate challenges, are driven to push their boundaries, and derive satisfaction from transforming innovative concepts into remarkable products. Every day, our products facilitate millions of consumer-initiated tests worldwide, yielding billions of invaluable data points. This wealth of data offers limitless opportunities for analysis and optimization, shaping our overarching strategy. By joining us, you'll leverage Ookla's data and insights to advance our mission of enhancing global connectivity.

We're currently in search of a dynamic, customer-focused Technical Project Manager to serve our most esteemed clients in Europe. In this role, you'll collaborate closely with sales, services, products, and other internal teams, ensuring all customer needs are not just met but exceeded. Flexibility is key, as you'll be expected to adeptly navigate a spectrum of complex technical and business challenges.

The Technical Project Manager (TPM) is a member of the sales organization and is responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget. The TPM serves as the primary point of contact for customers, ensuring their needs and expectations are met while managing project risks and stakeholder communication. This role requires strong leadership, problem-solving skills, and the ability to coordinate cross-functional teams with a focus on the telecommunication technologies/industries.

The ideal candidate will be regionally based, adept at multitasking, and possess a knack for prioritizing tasks to maximize business and customer value. They must excel in interfacing across various functional roles and problem domains while maintaining meticulous attention to detail. Thriving in a fast-paced, ever-evolving environment is crucial, as is the ability to communicate effectively across diverse geographies and cultivate strong customer relationships.

If you're a tech-savvy individual driven by the opportunity to tackle unique challenges, if you're passionate about enabling customer success firsthand, and if you're eager to join a rapidly expanding company in need of leaders, this could be the perfect fit for you. We're committed to fostering a flexible work environment where individuality, collaboration, and talent are equally cherished. If you embody innovation, collaboration, and a genuine passion for your craft, we want to hear from you!

Key Responsibilities:

1. Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed.
2. Engage in the Pre-Sales process and lead the planning and implementation of customer projects from initiation to completion.
3. Define project scope, objectives, and deliverables in collaboration with stakeholders.
4. Develop and maintain project schedules, budgets, and resource plans.
5. Manage customer relationships, acting as the primary point of contact.
6. Identify and mitigate project risks, ensuring successful project outcomes.
7. Educate, train, and support clients to optimize their utilization of our product suite.
8. Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.
9. Monitor and report on project progress, providing regular updates to stakeholders.
10. Ensure compliance with company policies, industry standards, and contractual agreements.
11. Drive continuous improvement initiatives to enhance project management processes.
12. Resolve customer queries and issues promptly, escalating when necessary within Ookla.
13. Engage with Director and C-Level executives to support their business objectives.
14. Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities.
15. Advocate for customer requirements within Ookla, representing their interests.
16. Participate in customer meetings as requested, whether onsite or remote.
17. Continuously expand your knowledge and application of new technologies to support customer growth.
18. Strategically address business, product, and technical challenges to help customers leverage Ookla's data products.