Technical Project Manager

Truecommerce; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Wellness reimbursement

Medical, dental, vision

Parental leave

Job summary

TrueCommerce is seeking an experienced Infrastructure and TechOps Project Manager to lead a portfolio of data center migrations, network upgrades, DR testing, and security program transitions. You will partner with engineers, architects, and InfoSec to drive complex initiatives in an uptime-critical environment.

You will own end-to-end delivery, define scope and milestones, manage change-control, and report progress to leadership.

Qualifications

• 4-7 years of project management experience delivering IT infrastructure projects (data center, network, cloud, DR, or security)
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field, or equivalent
• Certifications: PMP, PMI-ACP, ITIL 4 or comparable preferred
• Knowledge of networking, virtualization, backup/DR, hosting, and cloud basics
• Experience coordinating vendors and budgets across multiple projects
• Experience supporting audits and compliance frameworks (SOC 2, ISO 27001)

Responsibilities

• Plan, execute, and report on multiple infra and TechOps initiatives in North America
• Serve as NA workstream lead on global infra modernization programs
• Lead full project lifecycle from scoping to post-implementation review
• Define scope, milestones, and deliverables with stakeholders
• Manage change-control processes per ITIL; maintain risk & issue logs
• Coordinate audit and compliance activities and evidence collection
• Manage vendor relationships, SOWs, budgets, and milestones
• Maintain quarterly work plan and roadmap in Aha! and other PM tools
• Provide regular status reporting to leadership and stakeholders
• Identify process improvements and standardize intake and delivery practices

Skills

Project management

Networking basics

Virtualization

Backup & DR

Hosting

Cloud basics

Vendor management

Cross-functional collaboration

Stakeholder communication

Risk management

ITIL change management

Education

Bachelor's degree

Tools

Jira

Microsoft Project

Smartsheet

Aha!

Confluence

SharePoint

ServiceNow

Job description

This role manages a portfolio of infrastructure change, including data center migrations and decommissions, network and firewall upgrades, disaster recovery testing, security platform transitions, and audit and compliance readiness. Success means no customer-facing outages, clean audit evidence, and migrations and decommissions delivered on time and on budget.

This is an infrastructure and TechOps project management role. The ideal candidate combines strong project management fundamentals with a working knowledge of networking, virtualization, backup and DR, hosting, and cloud, enabling them to engage credibly with engineers, architects, and InfoSec, drive vendors and cross-functional teams, and lead complex initiatives to successful completion in an uptime-critical environment. The project manager coordinates and drives delivery; engineers and architects own the technical work and architecture decisions.

What You'll Do:

• Plan, execute, and report on multiple, concurrent infrastructure and TechOps initiatives of varying size in North America, driving delivery while engineering owners perform the technical work
• Serve as the North America workstream lead on global infrastructure modernization programs, including the upcoming global data center strategy and consolidation
• Lead the full project lifecycle, from scoping and planning through execution, cutover, delivery, and post-implementation review
• Define scope, goals, milestones, and deliverables in collaboration with engineering owners, architects, InfoSec, Finance, and business stakeholders
• Manage project changes through a structured change-control process, assessing impact to scope, schedule, and budget

Infrastructure change and release management

• Plan and manage change windows, cutovers, rollback plans, and post-implementation reviews in line with ITIL change management, including CAB participation and maintenance window coordination
• Deliver data center and hosting projects (for example decommissions, hardware refresh, colocation planning, and backup platform updates), network and platform lifecycle projects (for example load balancer upgrades, firewall replacement, SD-WAN migration, and platform decommissions), and resilience work (annual DR tests, peak season preparation, and non-production and test environments)

Security, audit, and compliance

• Coordinate audit and compliance activities (for example SOC 2, ISO 27001 readiness, and software license audits), including evidence collection, control owner coordination, and remediation tracking
• Manage delivery of security infrastructure initiatives such as MDR platform transitions, WAF deployment, vulnerability mitigation, and SLA-compliant patching

Vendor, budget, and portfolio management

• Manage vendor relationships, SOWs, contracts, and milestones for colocation providers, MSSP and MDR services, and hardware and software vendors
• Develop and maintain project plans, schedules, budgets, and RAID logs, and track dependencies, risks, and spend across the portfolio
• Maintain the quarterly work plan and roadmap in Aha!, keeping project status, timelines, and dependencies current
• Support cost-management initiatives, including cloud cost management (FinOps) and automation efforts such as certificate automation, as they are approved

Communication and governance

• Provide clear, regular status reporting, risk escalation, and executive updates to ePMO, TechOps and IT leadership
• Serve as the primary liaison between engineers, architects, InfoSec, Finance, vendors, and business stakeholders, translating technical concepts for non-technical audiences
• Facilitate project meetings, including kickoffs, status reviews, steering committees, and post-implementation reviews or retrospectives
• Proactively identify, track, and mitigate risks and issues, escalating appropriately when needed
• Maintain accurate project documentation, including plans, decisions, risks, runbooks and cutover plans, and lessons learned
• Identify process improvements and help standardize intake, prioritization, and delivery practices for infrastructure projects
• Out of scope: application development, product management, and architecture decisions. The project manager works with architects and engineers but does not make those calls.

Requirements for Success:

• 4 to 7 years of project management experience delivering IT infrastructure projects (for example data center, network, cloud, DR, or security infrastructure migrations, refreshes, and decommissions)
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent practical experience
• PMP, PMI-ACP, ITIL 4, or comparable certification preferred
• Demonstrated change and release management discipline, including CAB, maintenance windows, rollback plans, and cutover planning for production environments
• Working knowledge of infrastructure concepts, including networking (firewalls, load balancers, SD-WAN), virtualization, backup and DR, hosting and colocation, and cloud (Azure or AWS) basics. An engineering background is not required, but the candidate must be credible in technical discussions
• Experience coordinating vendors and contracts, such as colocation providers, MSSP and MDR services, and hardware and software vendors, and managing project budgets
• Experience supporting audits and compliance frameworks (SOC 2, ISO 27001, license audits), including evidence gathering and control owner coordination
• Proven ability to manage scheduling, dependencies, risks, and budget across a portfolio of concurrent projects with competing priorities
• Proficiency with roadmap and PM tools (Aha!, Jira, Microsoft Project, or Smartsheet), Confluence or SharePoint, and ServiceNow or a similar ITSM platform
• Excellent verbal and written communication skills, including executive status reporting and daily work with engineers, InfoSec, and Finance
• Ability to drive work through influence rather than authority, stay calm under pressure during cutovers and DR tests, and turn ambiguous technical requests into clear plans
• Strongly preferred: experience in a SaaS, EDI, or transaction-processing environment where uptime is critical; DR testing and business continuity exercise experience; exposure to cloud cost management (FinOps); and experience working across multiple regions and time zones (the team spans North America and EMEA)
• A plus: M&A integration or infrastructure consolidation experience (directly relevant to data center consolidation) and familiarity with security tooling such as WAF, MDR, and vulnerability and patch management
• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days - 10 company holidays - 1 birthday day off - 1 Volunteer day - 3 summer days
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website

Applicants must be authorized to work for any employer in the U.S. At this time, we are unable to sponsor or take over sponsorship of an employment visa for this role.

Travel Required

No .

Equal Opportunity Employer
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