Technical Project Manager

Capgemini; New York (NY); On-site; USD 86,000 - 127,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans (e.g., 401(k)

Employee assistance programs

Other local benefits

Job summary

Capgemini is seeking a Technical Project Manager in Jersey City, NJ to lead complex workflow and automation initiatives. You will partner with operations, product, technology, data and risk teams to define current and target workflows, case routing, approvals, and escalation paths.

Responsibilities include translating requirements for ServiceNow, Pega or Appian, driving backlog with epics and user stories, and aligning delivery across platforms and data sources.

Qualifications

• 8+ years in technology project/program management or related roles.
• Experience with workflow/case-management platforms (ServiceNow, Pega, Appian).
• Ability to map complex processes into clear requirements and user stories.

Responsibilities

• Partner with stakeholders to define workflows, rules, SLAs and escalations.
• Translate requirements into functional specs for BPM platforms.
• Drive backlog with epics, features, and user stories in collaboration with delivery teams.
• Coordinate cross-system design across APIs and data sources for straight-through processing.
• Identify AI/Data opportunities for classification, routing and decision support.

Skills

Project management

Stakeholder management

Agile delivery

Workflow/case management

Data & AI awareness

Education

Bachelor/equivalent in a related field

Tools

ServiceNow

Pega

Appian

Job description

Technical Project Manager

Location: Jersey City, NJ

Duration: Fulltime

Responsibilities

• Partner with operations, business, product, technology, data, and risk stakeholders to understand exception scenarios, operational pain points, business rules, service levels, controls.
• Define and document current-state and target-state workflows, including case lifecycle, routing, prioritization, queues, approvals, escalations, notifications, hand-offs, and resolution paths.
• Translate operational requirements into functional and technical requirements for workflow and case-management platforms such as ServiceNow, Pega, Appian, or comparable BPM tools.
• Drive backlog management by defining epics, features, user stories, acceptance criteria, dependencies, priorities, milestones, and release plans in collaboration with engineering and delivery teams.
• Coordinate solution design across workflow platforms, APIs, enterprise applications, data sources, reporting solutions, and downstream operational systems to enable straight-through processing and effective exception handling.
• Analyze Data & AI requirements and identify opportunities to use analytics, machine learning, or GenAI for exception classification, prioritization, routing, summarization, root-cause insights, recommendations, and operational decision support.
• Define data requirements including source systems, data elements, mappings, data quality rules, lineage, access, retention, and reporting needs required to support workflow automation and AI-enabled capabilities.
• Establish measurable operational outcomes and KPIs such as exception volumes, aging, turnaround time, SLA adherence, backlog, rework, automation rate, resolution quality, and user adoption.
• Manage cross-functional delivery risks, issues, dependencies, governance, stakeholder communications, testing/UAT readiness, implementation planning, and post-production support for operationally critical solutions.

Experience and Skills

• 8+ years of experience in technology project/program management, product delivery, business analysis, or workflow transformation, with strong exposure to operational or exception-management use cases.
• Hands-on delivery experience with one or more workflow/case-management platforms such as ServiceNow, Pega, Appian, or similar BPM/workflow tools; ability to work effectively with platform architects and engineering teams.
• Strong understanding of workflow capabilities including case management, business rules, queues, routing, approvals, SLAs, escalations, notifications, audit trails, role-based access, and process orchestration.
• Proven ability to map complex operational processes, identify exception paths and control points, and convert business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
• Experience performing Data & AI requirement analysis, including defining business problems, data needs, AI/analytics use cases, expected outputs, human-in-the-loop controls, explainability, and measurable success criteria.
• Working knowledge of enterprise integrations and data concepts, including APIs, event/message-based integration, data mapping, data quality, reporting, and analytics.
• Experience managing Agile delivery, product backlogs, sprint/release planning, UAT, change management, production readiness, and stakeholder governance across cross-functional teams.
• Strong analytical, problem-solving, facilitation, communication, and executive stakeholder-management skills, with the ability to bridge operational business teams and technical delivery teams.
• Experience in high-volume, regulated, or control-oriented operational environments such as banking, capital markets, insurance, payments, servicing, operations, or shared services is preferred.
• PMP, Scrum/Agile, ServiceNow, Pega, Appian, or related workflow/platform certification is preferred.

Salary

The base compensation range for this role in the posted location is: $86129 - $127189Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job Description

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Company Overview

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.