Technical Project Manager

Ohio State University; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Ohio State University in Columbus is seeking a Technical Project Manager to facilitate network and engineering projects in support of OH-TECH and related initiatives.

You will coordinate resources, manage ServiceNow workflows, and communicate with engineering, client services and development teams to ensure on-time delivery.

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• 2 years of experience in project management.
• 2 years of working in a project management system.
• 2 years of experience in a telecommunications network service provider environment.
• 2 years of experience working in a ServiceNow ITIL environment.
• Strong documentation skills and attention to detail.
• Strong verbal, written and presentation communication skills.
• Demonstrated experience in driving project completion.

Responsibilities

• Facilitates internal staff meetings, including network installs and CAB meetings.
• Sets agendas for meetings and keeps meetings on task.
• Tracks project progress using ServiceNow and identifies at risks.
• Reports KPIs to executive management.
• Ensures projects are properly ticketed and updated in ServiceNow.
• Provides technical PM support and vendor coordination for partnered projects.
• Oversees Lumen POP closure and network relocation program coordination.
• Acts as main contact between engineering, client services and development teams.
• Writes and maintains documentation.
• Communicates with peers, executives, customers and vendors.

Skills

Project management

ServiceNow ITIL

Communication

Documentation

Budgeting

Education

Bachelor's degree in related field

PM certification

ServiceNow certification

Tools

ServiceNow

ITIL

Job description

Job Title: Technical Project Manager

Department: OHTECH | OARnet Engineering Team

OARnet is seeking a Technical Project Manager to facilitate network and engineering projects that range in size and complexity in support of strategic business goals and objectives.

The individual will manage projects for OARnet, Ohio’s statewide network backbone. OARnet maintains and delivers services across the state’s 5,500-mile fiber-optic network backbone to support the connectivity relied upon every day by Ohio’s higher education, K-12 education, state and local government, public broadcasting, health care and research communities.

Responsibilities of the Technical Project Manager include:

• Facilitates internal staff meetings, including network installs and Change Advisory Board (CAB) meetings.
• Sets agendas for meetings and ensures meetings are kept on task.
• Tracks project progress and identifies at-risk projects, using ServiceNow.
• Reports Key Performance Indicators (KPIs) to executive management.
• Ensures projects are properly ticketed and updated in ServiceNow by relevant departments.
• Provide technical project management support, vendor coordination, CAI integration, and general oversight for partnered BroadbandOhio (BBOH) projects to include recently awarded State Route 30 fiber build, and other partnered BBOH projects, as they arise.
• Coordinate resources and provide project management oversight for Lumen POP closure and network relocation program. Responsibilities will include coordinated communication, circuit migration, risk management, and contingency planning to avoid interruptions to mission-critical services.
• Serves as main contact between engineering, client services and development teams.
• Applies industry best practices.
• Writes and maintains documentation.
• Utilizes knowledge of telecommunications services to effectively plan and manage projects.
• Coordinates with business office on budget, planning and fiscal project allocations.
• Communicates effectively and professionally with peers, executive leadership, customers, vendors, technical team members and others.

The successful candidate is an excellent communicator, critical thinker, assertive and highly motivated with a positive attitude. The individual can apply exceptional analytical and problem solving-skills to multi-task and is driven by successful results. The ideal candidate possesses strong leadership skills to manage projects of a moderate scope and complexity.

OARnet, along with the Ohio Supercomputer Center and OhioLINK, is part of the Ohio Technology Consortium (OH-TECH), the technology and information division of the Ohio Department of Higher Education (ODHE). OH-TECH provides high-technology solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment.

Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs and more.

Required Education/Experience

• Bachelor's degree in related field or equivalent combination of education and experience.
• 2 years of experience in project management.
• 2 years of working in a project management system.
• 2 years of experience in a telecommunications network service provider environment.
• 2 years of experience working in a ServiceNow ITIL environment.
• Strong documentation skills and attention to detail.
• Strong verbal, written and presentation communication skills.
• Demonstrated experience in driving project completion.

Desired Education/Experience

• Certificate in one or more of the following: Project Management and/or ServiceNow
• Proven experience in a technical project management environment, ITIL practices and qualitative analysis.
• Exceptional analytical and problem‑solving skills.
• 4+ years of experience with operating procedures and service level agreements with clients and coworkers.

Additional Information:

Function: Information Technology

Subfunction: IT Project Management

Career Band: Individual Contributor – Specialized

Career Level: S2

OSU and OH-TECH will not sponsor applicants for work visas for this position.

This is a 1 year Term position.

Location: Kinnear Rd, 1224 (0374)

Position Type: Term (Fixed Term)

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.