Technical Project Manager

Crown Castle; Canonsburg (Washington County); Hybrid; USD 117,000 - 162,000; Full time

Job summary

A leading communications infrastructure provider seeks a Technical Project Manager to oversee service delivery projects and ensure high customer satisfaction. This role requires significant experience in project management and IT services, and offers competitive compensation and career growth opportunities.

Benefits

Health and dental insurance

401(k) plan

Paid time off

Professional development opportunities

Qualifications

• 5+ years of experience in project management.
• Strong understanding of network domains and protocols.
• Experience leading IT service projects.

Responsibilities

• Manage the project lifecycle from pre-sales to billing.
• Coordinate deliverables with cross-functional teams.
• Ensure high customer satisfaction and project accuracy.

Skills

Attention to detail

Customer service

Project Management

Budget Management

Education

Bachelor’s Degree or equivalent work experience

PMP certification

Tools

Microsoft Office

JD Edwards

Oracle ERP

Job description

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Position Title: Technical Project Manager (P4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells, and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming how we do business. Whenever you make a call, track a workout, or stream music and videos, we provide the communications infrastructure that makes it all possible. From 5G to the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected, and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$70B.

We offer a total benefits package and professional growth development for teammates. Along with caring for our teammates, we’re an active member in the communities where we live, work, and do business. Giving back through programs like Connected by Good allows us to improve public spaces where people connect, promote public safety, and advance access to education and technology.

Position Summary

The Technical Project Manager will lead Managed Solutions service delivery projects throughout the full order lifecycle from pre-sales, to order acceptance to billing. The Technical Project Manager will provide guidance and assistance to other Project Managers involved in Managed Solutions projects. The Technical Project Manager will manage the operational and tactical aspects of the delivery to ensure that the customers’ initiatives are delivered on time and within specifications while aligned to the established standard processes and workflows. The Technical Project Manager will maintain the highest level of customer satisfaction. The Technical Project Manager will be responsible for the effective management of designated Managed Solutions projects and their associated budgets and schedules, including coordinating all deliverables and requirements of the entire cross-functional project team.

Essential Job Functions

• Function as Managed Solutions Delivery subject matter expert (SME) for SASE technical product sets such as SD WAN,
• Participate In pre-sales project scope definition meetings with Account Executive and Sales Engineers as needed
• After order acceptance, work with Project Delivery teams, engineering, and customers to prepare a comprehensive project implementation plan
• Hold regular project team meetings to determine progress and address any questions or challenges regarding projects
• Direct the diagnosis of workflow problems and critical path issues and institute remedies
• Identify dependencies between the underlay service(s) and overlay service(s) to coordinate activities between the projects
• Communicate project status to internal and external stakeholders to achieve desired project results.
• Create and foster strong customer relationships.
• Advocate and escalate for the customer when appropriate.
• Maintain and update internal Crown Castle systems and tools to ensure project forecast accuracy and data integrity.
• Submit BRs (Budget Revisions) on a timely basis in accordance with Crown Castle’s internal finance guidelines.
• Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk and maintain system accuracy.
• Ensure project documents are complete, current and stored appropriately.
• Continuously improve Managed Solutions project delivery processes
  

Education/Certifications

• Bachelor’s Degree or equivalent work experience
• Industry certifications preferred, but not required (Examples: Cisco Certified Network Associate (CCNA), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), ITIL Foundation, CompTIA Security+ and CompTIA Network+)
• PMP certification strongly preferred, but not required
  
  

Experience/Minimum Requirements

• 5+ years of experience in project and or program management
• Experience leading IT service projects such as SD-WAN, Firewall, Cyber tools and cloud application implementation along with management and coordination of the underlay services
• 2+ year of experience in technical projects
• Foundational knowledge of Managed Solutions Products & Telecommunication services
• Strong understanding of network domains, protocols, and technologies
  
  

Other Skills/Abilities

• Strong attention to detail
• Ability to multi-task and prioritize complicated tasks
• Excellent customer service and communication skills both verbal and written
• Project/Time/Budget Management skills
• Accounting/Finance skills
• Resourceful, creative and results-oriented thinker
• Familiar with JD Edwards and/or Oracle ERP systems
• Microsoft Office (Excel, Word, Access, Power Point, etc.)
  
  

Organizational Relationship

Reports to: Manager, Network Engineering - SDWAN

Title(s) of direct reports (if applicable: N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with customers, teammates and stakeholders for moments that matter that could require travel.

Compensation

The salary/hourly range offered for this position is $117,200 - $161,100 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Telecommunications and Wireless Services

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