Technical Project Manager

Pointr; Boston (MA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Hybrid work in Boston

Stock options

Private health care

401(k) retirement scheme

Office in Boston (Back Bay) / WeWork

Job summary

Pointr is seeking a Technical Project Manager to drive cross‑functional deployments for global clients. You will own requirements, plan projects, coordinate with developers, designers and deployment managers, and ensure timely delivery with high customer satisfaction.

Ideal candidates have 5+ years in IT project management, strong English communication, and a passion for learning indoor location technology.

Qualifications

• 5+ years of IT project management or technical consultancy experience.
• Experience delivering hardware or software projects across the customer lifecycle.
• Familiarity with agile software development processes.
• Strong interpersonal skills and stakeholder management.
• Proficient English communication, both written and spoken.

Responsibilities

• Own requirements gathering, project planning, implementation, and deployment support for global clients and partners, ensuring timely delivery and high customer satisfaction.
• Own ongoing support of existing customers, including upgrades, expansion, and further product integration.
• Proactively partner with commercial and technical stakeholders, educating them on Pointr’s solutions and deployment process.
• Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications.
• Investigate and diagnose hardware and software challenges alongside delivery teams to ensure solution quality.
• Facilitate client status meetings to manage scope and schedules of multiple deployments.
• Learn Pointr’s product suite to better understand client use cases and inform the roadmap.
• Value inclusivity and contribute to a culture that empowers authentic self-expression.

Skills

IT project management

Agile methodologies

Stakeholder management

English communication

Problem solving

Cross-functional collaboration

Education

Bachelor's or Master’s degree in CS/Engineering/Management

PMP/CSM certifications preferred

Tools

Jira

Smartsheet

Google Suite

MS Office

MS Project

Job description

Our Story

Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership , Harmony , and Scale , and we look for Passionate, Kind, and No-Ego team members to join the team.

Role Overview

Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving.

At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.

Core Responsibilities

• As assigned, own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction.
• As assigned, own ongoing support of existing customers, including upgrades, expansion, and further product integration.
• Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success
• Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications
• Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability
• Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments
• Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap
• Value inclusivity and contribute to a culture that empowers you to show up as your authentic self

Minimum Qualifications

• 5+ years of IT project management or technical consultancy experience in a hardware or software company
• Experience leading the delivery and support phases of the customer lifecycle.
• A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology
• Like us, you’re a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment
• Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders
• Process-oriented with an eye for detail and improvements
• Ability to communicate in English fluently and idiomatically

Preferred Qualifications

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)
• Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
• Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

What We Offer?

• Supportive, kind (no-ego), and smart team
• Hybrid work (2 days being in the office is required)
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme
• Compensation: $120k Base + Bonus + Stock Options