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A leading company in digital security offers a Technical Project Manager role in Austin. The position requires overseeing North American clients with responsibilities including project management, ensuring service quality, and maintaining customer relationships. Candidates should have significant experience in IT service delivery and strong communication skills.
Location: Austin, United States of America
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze vast data, and encrypt information to secure the connected world.
Austin, Texas, Hybrid
Must have U.S. Citizenship to obtain post-hire Criminal Justice Information Services (CJIS) Clearance from the FBI, and be able to secure clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice.
Position Summary
As a member of Project & Services for IBS solutions, the Technical Project Manager will oversee a set of North American customers, including Law Enforcement and Driver’s Licenses/IDs (state and provincial). The role involves managing a range of technologies, from desktop applications with biometric hardware to high-performance server applications, including secure document issuance (PKI, encryption, cryptography) and cloud evolution into AWS.
The Technical Project Manager ensures service quality aligns with contractual, financial, and organizational expectations by hosting support and maintenance meetings with customers, management, and stakeholders. The role includes managing escalations and interfacing internally to address customer requests while adhering to budgets and company policies.
Key Areas of Responsibility
Minimum Qualifications
Special Position Requirements
20% travel, including support to customers and quarterly travel to Austin. Flexibility for extended hours and occasional lifting of hardware up to 30 pounds.
Why Join Us?
Learn more about working at Thales here.
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This position requires a successful background check. Qualified candidates with criminal history will be considered per applicable laws.
We are an equal opportunity employer, including for disability and veteran status. All qualified applicants will be considered without regard to legally protected characteristics.
If you need accommodations to apply, contact talentacquisition@us.thalesgroup.com.
The Total Target Compensation (TTC) market range for this position is $118,675 - $200,613 USD annually, including base salary and variable compensation, dependent on experience and other factors.
Thales offers a comprehensive benefits package for full-time employees working 30+ hours/week, including health insurance, retirement plans, paid holidays, and more.