Technical Program Manager, Tech and Product - USDS

TikTok; San Jose (CA); On-site; USD 156,800 - 403,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Generous paid time off

Job summary

A global social media company based in San Jose is seeking a Technical Program Manager to collaborate across teams and ensure product delivery. The role demands fluency in Mandarin and English, with a technical background in Computer Science or related fields. The successful candidate will drive complex programs and enhance cross-functional processes. Competitive compensation ranges from $156,800 to $403,200 annually, along with comprehensive benefits including medical insurance and paid personal time. Join a passionate team innovating in a fast-paced environment.

Qualifications

• Technical educational background required with a degree in a related field.
• 3 years experience in project/program management or software development leadership.
• Experience leading Agile processes and managing stakeholder relationships required.

Responsibilities

• Drive end-to-end delivery of new products and features.
• Manage complex cross-functional programs and track progress.
• Mentor team members and improve processes.

Skills

Fluent in Mandarin

Fluent in English

Project management

Agile methodologies

Stakeholder management

Problem-solving

Education

Bachelor's or Master’s degree in Computer Science, Engineering, IT or related field

Job description

Responsibilities

About the team: Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems – you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

We are seeking a Technical Program Manager to join our Tech and Product PMO team based in San Jose. You'll drive the end-to-end tasks that keep the systems behind TikTok running and work with various team members to deliver best user experiences and highest-standard user privacy. As a TPM, you’ll be the bridge between various teams and drive collaboration tasks across teams.

• Work closely with global cross‑functional teams from Product, Engineering, and Sales in the US and Mandarin‑speaking countries to drive the end‑to‑end delivery of new products, services, and/or features to market.
• Manage a variety of complex, cross‑functional programs and lead all aspects of assigned programs delivery.
• Create and maintain the Roadmap for the teams by working with the respective Tech and Product leaders.
• Define the way of driving the programs and constantly find ways to improve the process in a data‑driven manner.
• Prepare the project schedule, define the milestones, and be the owner of the collaboration process and tools.
• Track and report progress, identify and mitigate risks, and remove blockers.
• Ensure products and applications release to market smoothly.
• Mentor and help develop the team.

Qualifications

Minimum Qualifications

• Must have a technical educational background, such as a Bachelor's or Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a related field.
• High levels of written and oral fluency in both Mandarin and English are required. As there will be regular communications with Engineering teams in the US and Mandarin‑speaking countries to discuss technical details in software design and engineering, you will need to communicate in English and Mandarin with ease and accuracy.
• 3 years of relevant work experience in project/program management or software development leadership.
• Must have at least 1 year of experience in each of the following: Leading Agile development processes, managing software development projects, including building development processes and coordinating release schedules, or creating and maintaining software development roadmaps for engineering teams.
• Managing stakeholder relationships and gathering feedback to build programs that support customer revenue, growth, and retention.
• Planning and executing projects using both Agile and Waterfall methodologies.

Preferred Qualifications

• Excellent cross‑functional communication and collaboration skills.
• Experience operating in fast‑paced environments and managing multiple priorities across time zones.
• Passion for problem‑solving, process optimization, and delivering results in a data‑driven and iterative way.
• Growth mindset with a willingness to take initiative and adapt in a constantly evolving environment.

As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration‑related benefits.

About USDS

TikTok is the leading destination for short‑form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security‑first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

On‑site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real‑time decision‑making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.

Job Information

【For Pay Transparency】Compensation Description (Annually). The base salary range for this position in the selected city is $156,800 – $403,200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.