Technical Program Manager, Taylor

Salient; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Catered lunches

Job summary

Salient is hiring a Technical Program Manager to scale Taylor, our flagship AI product for regulated financial services, as we onboard new customers.

You’ll drive execution across Taylor initiatives—improving reliability, scalability, and alignment between Forward Deployed Engineers and product teams.

This hands-on role values clear communication and thrives in a fast-paced environment.

Join a team that moves quickly, with in-person collaboration at our San Francisco office.

Qualifications

• Experience running complex technical programs across multiple engineering teams.
• Technical depth in production systems, such as APIs, distributed systems, or data pipelines.
• Strong judgment around prioritization, risks, and tradeoffs.

Responsibilities

• Plans for key Taylor initiatives: scope, milestones, dependencies, risks, and status
• Reliability, performance, and scalability work tied to customer launch timelines
• Intake, triage, and ownership for customer requests and field fixes across FDE and product engineering
• Feature planning, release readiness, and launch checklists
• Alignment between customer commitments and engineering delivery
• Repeatable customer onboarding and go-live playbooks

Skills

Technical program management

Engineering leadership

System design

Prioritization & tradeoffs

Stakeholder alignment

Tools

APIs

Distributed systems

Data pipelines

Job description

About Us

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We are:

• Backed by a16z and Y Combinator, with $75M raised in Series A funding
• Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
• Already serving more than 20% of the auto lending industry
• Processing millions of real customer calls and transactions every day
• Fully deployed in production with major financial institutions
• Actively expanding into new financial services segments
• Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

The Role

We’re hiring a Technical Program Manager to help scale Taylor, our flagship product, as we launch with new customers - from large lenders to smaller institutions.

You’ll drive execution across key Taylor initiatives: making the platform more reliable and scalable, keeping Forward Deployed Engineers (FDEs) and product engineering aligned, and ensuring we consistently deliver new capabilities.

This is a hands‑on role for someone who can participate confidently in technical conversations and bring structure to complex, fast‑moving work. You’ll lead programs, not people. We don’t expect you to be an expert in every area below on day one.

What You’ll Own

• Plans for key Taylor initiatives: scope, milestones, dependencies, risks, and status
• Reliability, performance, and scalability work tied to customer launch timelines
• Intake, triage, and ownership for customer requests and field fixes across FDE and product engineering
• Feature planning, release readiness, and launch checklists
• Alignment between customer commitments and engineering delivery
• Repeatable customer onboarding and go‑live playbooks

What You Bring

• Experience running complex technical programs across multiple engineering teams
• Technical depth in production systems, such as APIs, distributed systems, or data pipelines
• Strong judgment around prioritization, risks, and tradeoffs
• Ability to align teams with competing priorities without formal authority
• Comfort moving quickly and making decisions with incomplete information

Nice to Have

• Reliability, performance, or scalability program experience
• Enterprise implementation or customer launch experience
• Experience with AI agent products or regulated industries
• Clear, concise written communication

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.

We also offer a benefits package designed to support our full‑time employees:

• medical, dental, and vision coverage
• a generous 401(k)
• and catered lunches