Technical Program Manager, Service Infrastructure

Stripe; San Francisco (CA); Hybrid; USD 128,000 - 192,000; Full time

Benefits offered by this job

Equity

Company bonus or commissions

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Technical Program Manager in Infrastructure to lead cross-cutting programs across engineering teams. You’ll plan, communicate, and steer large-scale migrations, improve internal platforms, and drive KPIs that measure delivery at scale.

You’ll partner with Engineering Managers, Tech Leads, and engineers to ensure solutions scale company-wide while minimizing disruption to product teams. You’ll shape technical design, anticipate roadblocks, and use data to influence strategic

Qualifications

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving and written/verbal communication skills.

Responsibilities

• Lead cross-organization programs spanning Stripe engineering teams.
• Define scope, communicate plans, and drive large migrations.
• Develop frameworks, async platforms, and KPIs for program management.
• Collaborate with Engineering Managers, Tech Leads, and Engineers to drive delivery.
• Influence strategic engineering decisions using data.

Skills

Technical program management

Software engineering

Systems engineering

Distributed systems

Communication

Tools

Database

Cloud computing

Networking

Service-oriented architectures

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products.

What you'll do

As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe products. They additionally drive company-wide refactoring and architectural improvements to ensure that products can scale, evolve, and continue to meet the needs of our customers.

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains.
• Define and produce high-quality written proposals, communications, and documentation.
• Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers and stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
• You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred Qualifications

• You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• You're flexible in your approach to technical program management and adapt to what your customers need.
• Background in technical program management, specifically working in software infrastructure
• You're comfortable working with geographically distributed teams.
• You're empathetic to customer needs but visionary enough to not just deliver a faster horse.
• You're excited about collaborating with teammates across Stripe's organization.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $128,200 - $192,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include:

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.