Technical Program Manager, Core Infrastructure

Stripe; United States; Hybrid; USD 128,000 - 192,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Technical Program Manager for Infrastructure to drive large-scale programs across core payment systems. You will partner with Engineering Managers, Tech Leads, and engineers to define strategy, scope, and execution that scale our infrastructure and protect users while enabling business growth.

You will collaborate across teams in a fast-paced environment, shaping designs, tracking KPIs, and delivering high-quality documentation.

Qualifications

• 5+ years of software engineering, systems engineering, or technical program management experience.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• Understand distributed systems.
• Understand cloud architecture.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• Track record of providing program management during all phases of software development from kickoff to launch.
• Strong written and verbal communication skills with stakeholders, teams, and senior leaders.
• Drive internal and external process improvements across multiple teams and functions; bring experience and best practices.
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines.

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage and create cross-domain solutions.
• Define and produce high-quality written proposals, communications, and documentation.
• Execute on technical programs requiring deep systems and engineering knowledge.
• Collaborate with Engineering Managers, Tech Leads, Engineers, and other TPMs to drive large programs to conclusion.
• Shape technical design and anticipate roadblocks by coordinating with engineers and weighing trade-offs.
• Develop and iterate on program management techniques, KPIs, and goals with clear success criteria.
• Elevate delivery capabilities of neighboring teams and train them to improve.
• Influence peers and stakeholders and build consensus in ambiguity.
• Use data to drive strategic engineering decisions at leadership level.
• Create plans promoting alignment across multiple teams and engineering organizations.
• Operate cross-functional programs spanning multiple engineering groups: Developer, Core, Service Infrastructure.

Skills

Software engineering

Systems engineering

Technical program management

Databases

Cloud compute

Networking

Service architectures

Distributed systems

Cloud architecture

Problem solving

Program management

Communication

Process improvement

Autonomy

Software architecture

Systems design

SOA

Adaptability

Distributed teams

SQL

Tools

SQL

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products.

What you'll do

As a Technical Program Manager in the Infrastructure team, you'll play a key role within engineering and drive programs that span across Stripe in the core infrastructure of Stripe's payment systems. You're responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale. You'll deliver outstanding results by building and implementing solutions that scale while protecting our users and serving the business.

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains.
• Define and produce high-quality written proposals, communications, and documentation.
• Execute on technical programs that require deep systems and engineering-level knowledge.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers and stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross-functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure).

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of software engineering, systems engineering, or technical program management experience.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• Understand distributed systems.
• Understand cloud architecture.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
• You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred Qualifications

• Knowledge in software architecture, systems design, and service-oriented architecture
• You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve.
• You're comfortable working with geographically distributed teams.
• Background in technical program management, in software infrastructure
• Understanding of cloud infrastructure in compute, networking, databases, and service frameworks is a bonus.
• Writing and debugging SQL is a plus.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $128,200 - $192,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

We look forward to hearing from you.