Technical Program Manager.Senior

RXinsider LTD.; Holtsville, Northern (NY, KY); Hybrid; USD 109,000 - 163,000; Full time

Job summary

Zebra in Holtsville, NY is seeking a Senior Customer Engagement Program Manager to lead cross-functional teams of engineers, product managers, and sales engineers on customer engagements and pilots.

This hybrid role requires a minimum of three days per week in our Holtsville office. You will drive pilots from testing in customer labs to full deployments, ensuring performance and quality with a focus on AI-enabled reporting and risk management.

Qualifications

• Lead cross-functional teams through complex customer engagements.
• Experience managing pilots and deployment strategies.
• Track and drive issues to resolution in a timely manner.
• Strong understanding of product development lifecycles.

Responsibilities

• Support product/solution development to drive revenue via customer pilots and rollouts.
• Align customer expectations with hardware and feature deliverables for PoC, Pilot, and Roll Out.
• Translate customer problems into solution requirements.
• Execute multiple limited scope projects simultaneously.
• Oversee pilots to ensure performance and quality.
• Identify and mitigate risks and develop mitigation plans.
• Present reviews to senior leadership using dashboards and JIRA.

Skills

Leadership

Cross-functional leadership

Communication

Project management

Risk management

Stakeholder management

Education

Bachelor's in Engineering

MS preferred

Tools

JIRA

Agile

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Senior customer engagement program manager will be responsible for leading cross-functional team of Systems and SW Engineers, Test Engineers, , Product manager, Account Team, Sales Engineers, etc. for customer engagements. The successful candidate will be responsible for overseeing the progress of product pilots and ensuring customer expectations of performance and quality are achieved and that all issues are tracked and resolved in a timely manner. This individual will be instrumental in ensuring the success of our product pilots by working closely with some of our largest and most strategic customers.

This role is a hybrid position and requires a minimum of three days per week in our Holtsville, NY office. Zebra reserves the right to modify your work location based on business need.

• Support product/solution development activities to drive revenue ramp (faster time to revenue) via activities including Customer Pilots, competitive opportunities and roll outs that result in quality product/solution releases.
• Align customer expectations with product hardware and feature deliverables for PoC / Pilot / Roll Out Projects
• Ability to translate customer problems into solution requirements.
• Execute multiple limited scope projects simultaneously.
• Proven experience in a customer-facing Program Management or Project Management role.
• Strong understanding of product development lifecycles.
• Excellent interpersonal and communication skills, with the ability to work effectively with both internal and external stakeholders.
• A demonstrated ability to drive issue resolution in a complex, fast-paced environment.
• Experience working with large, enterprise-level customers.
• Experience with AI-powered reporting or business intelligence tools.
• Ability apply AI, automation, and data analytics to solve complex business problems and deliver measurable value.
• Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment.
• Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools.
• Identify and mitigate risks; develop and implement risk mitigation plans.
• Motivate a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion
• Provides assistance with coordination of deliverables and project assets to assist the project team.
• Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance.
• Independently engages additional resources as needed to address obstacles or delays.
• Adjusts the plan per management guidelines as delays or obstacles are experienced.
• Demonstrates intermediate understanding of development processes and product launch scope and activities
• Very limited supervision by management is expected in this position for complex or novel problems.
• May coach or act as escalation point for level 1 or level 2 Program Managers
• Develop and protect intellectual property; be well versed with IP fundamentals.
• Explore and understand competitive landscape in both product and business terms

Qualifications

Minimum Qualifications:

• Bachelors degree in Engineering or related technical BS degree, MS preferred
• 5 + years of Engineering/Program management experience for products in fast paced environment.
• Proven ability to lead and orchestrate large, cross-functional teams (including Systems and SW Engineers, Test Engineers, Product Managers, Account Teams, and Sales Engineers) through complex customer engagements.
• Expertise in managing the entire "white-glove" customer adoption lifecycle, from initial hardware/solution testing in customer labs, through the stand-up of pilot locations, to the development of a full-scale deployment strategy.
• Strong track record of successfully overseeing product pilots, ensuring customer expectations for performance and quality are achieved by rigorously tracking and driving all issues to resolution in a timely manner.

Key Skills And Competencies

• Intermediate to advanced leadership and analytical skills
• Intermediate to advanced written and oral communication skills
• Solid critical thinking and questioning skills
• Experience leading medium cross-functional teams
• Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
• Experienced team builder, great at collaboration and managing resources; proven interpersonal skills

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Pay Range

$108,960.00 - $163,440.00 Annual

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 12% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.