Technical Program Manager (Salesforce) 2 Year Term

US Office of Administration; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

The United States Office of Administration seeks a Technical Program Manager (Salesforce) to lead complex IT initiatives within the Executive Office of the President. The role requires planning, coordinating, and overseeing high-risk tech projects, with a focus on Salesforce platform work and enterprise IT delivery.

Qualified applicants will have Agile experience, strong documentation skills, and the ability to manage org configurations, user access, and integration efforts.

Qualifications

• One year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade in Federal service or equivalent in private sector.
• Experience with Agile project management and Salesforce initiatives including planning, coordinating, monitoring, and delivering technology initiatives.
• Developing and maintaining knowledge management artifacts (technical docs, project plans, status reports) for technical and nontechnical audiences.
• Managing Salesforce technology initiatives including platform development, enhancements, integrations, and implementation activities; overseeing Salesforce org administration and configurations.
• Experience with Docker and Kubernetes for scalable enterprise solutions; familiarity with automated workflows and CI/CD pipelines.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Agile Methodologies

Tools

Docker

Kubernetes

Salesforce

CI/CD Pipelines

Job description

THIS IS A 2-YR TERM POSITION NOT-TO-EXCEED 4 YEARS, WHICH MAY BE EXTENDED TO A MAXIMUM OF 10 YEARS BASED ON MANAGEMENT NEEDS.

This position is located in the Executive Office of the President, Office of Administration, Office of Chief of Information Technology (OAIT), serves as a senior technical leader responsible for planning, executing, and overseeing complex, high-risk, and high-visibility information technology initiatives.

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

MINIMUM QUALIFICATION REQUIREMENTS

All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.

SPECIALIZED EXPERIENCE

Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.

BASIC REQUIREMENTS

Applicants must meet one of the following criteria listed below in order to meet the basic requirement for Technical Program Manager (Salesforce) 2 Year Term, 2210.

In addition to the specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

you may qualify at the GS-14 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector, that demonstrates the following: 1. Managing IT projects and programs using Agile methodologies, including planning, coordinating, monitoring, and delivering technology initiatives; 2.Developing, documenting, prioritizing, and managing Agile work products, including user stories, epics, tasks, product backlogs, and sprint deliverables; 3. Developing and maintaining knowledge management artifacts, including technical documentation, project plans, process workflows, and status reports for technical and nontechnical audiences; 4. Managing Salesforce technology initiatives, including platform development, enhancements, integrations, and implementation activities; and 5. Overseeing Salesforce organization (org) administration, including platform configurations, user access, environments, system functionality, and operational maintenance.

Quality Rating Factor:

Applicants who possess the following highly preferred, but not required, specialized experience may be considered exceptionally well-qualified and receive a higher ranking during the evaluation process. This experience must be clearly documented in your resume.

1. Experience building, scaling, and managing enterprise-grade containerized solutions utilizing Docker and Kubernetes orchestrators.
2. Demonstrated proficiency in implementing or leveraging code-generative and agentic AI models to optimize software development life cycles or automate complex tasks.
3. Advanced understanding of configuring, maintaining, and troubleshooting automated action workflows and CI/CD pipelines to ensure seamless application deployment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.