Technical Program Manager - IT

O'Reilly Auto Parts; Springfield (MO); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Tuition Assistance

Stock Purchase Plan

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Technical Program Manager to drive end-to-end delivery of cross-functional technology programs powering our eCommerce, store systems, supply chain, and enterprise technology. You will partner with engineering, product, and business stakeholders to define scope and plans, drive execution across teams, manage risks, and report progress to leadership.

This role emphasizes Agile, DevOps, and strong communication to ensure on-time, high-quality outcomes that support

Qualifications

• Bachelor's degree in any field; technical discipline a plus
• 5+ years of technical program or project management experience delivering cross-functional technology initiatives
• Experience delivering programs using Agile (Scrum, Kanban) and Waterfall/hybrid approaches
• Knowledge of software development lifecycle and IT concepts including networking, hardware, and infrastructure
• Experience managing program risks, dependencies, and stakeholder escalations across concurrent workstreams
• Experience driving governance activities and vendor coordination across complex programs
• Proficiency with program management tools (e.g., Jira, Confluence, Smartsheet, Azure DevOps)

Responsibilities

• Own end-to-end delivery of technology programs across technology and business functions
• Develop and maintain integrated program plans with scope, schedules, milestones, and resourcing
• Drive cross-functional execution across engineering, QA, and business teams
• Identify, track, and mitigate risks, issues, and dependencies and escalate as needed
• Engage with engineering on technical trade-offs and platform implications
• Establish and report program health metrics and deliver status to leadership
• Support portfolio planning with prioritization, estimation, scheduling, and resourcing
• Track budgets and communicate financial status and impacts to leadership
• Facilitate program meetings and working sessions with strong facilitation
• Champion Agile, Lean, and DevOps practices and drive process improvements
• Mentor peers and share best practices

Skills

Cross-functional leadership

Stakeholder communication

Agile experience

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Jira & Confluence

Smartsheet

Azure DevOps

Job description

Overview

We are seeking a Technical Program Manager (TPM) to drive the delivery of cross-functional technology programs that power our retail business spanning eCommerce, supply chain, store systems, and enterprise technology. As a TPM, you will own programs end to end: partnering with engineering, product, and business stakeholders to define scope and plans, driving execution across multiple teams, managing risks and dependencies, and communicating status and outcomes to leadership.

Responsibilities

• Own end-to-end delivery of technology programs and projects across technology and business functions, from initiation through launch, ensuring they deliver measurable business value
• Develop and maintain integrated program plans, including scope, schedules, milestones, resourcing, and success criteria, using the methodology best suited to the work (Scrum, Kanban, Lean, or iterative Waterfall)
• Drive cross-functional execution across engineering, infrastructure, QA, and business teams, removing blockers and keeping teams aligned on priorities and commitments
• Proactively identify, track, and mitigate risks, issues, and cross-team dependencies; escalate with clarity and drive escalations to resolution
• Engage with engineering teams on technical trade-offs, understanding software architecture, integrations, networking, hardware, and infrastructure implications of program decisions
• Establish and report program health metrics; deliver clear, concise written and verbal status communications to stakeholders and leadership, including presentations to large groups
• Support portfolio-level planning by contributing to prioritization, estimation, scheduling, slotting, and resourcing of projects
• Track program budgets, monitor actuals against plan, and communicate financial status and impacts to leadership
• Facilitate key program meetings and working sessions — planning, retrospectives, cross-team syncs, and decision-making forums — with strong facilitation and mediation skills
• Champion Agile, Lean, and DevOps best practices within your programs, and contribute to continuously improving project management processes across the technology organization
• Partner with technology and business leadership to adapt plans when priorities shift, recovering programs from impacts while protecting business outcomes
• Ensure quality is built into delivery by coordinating with QA on test strategy, release readiness, and launch criteria
• Coordinate third-party vendor participation in program delivery, including tracking dependencies, deliverables, risks, issues, and timely resolution of blockers
• Drive engineering and operational readiness across large technology programs by ensuring architecture, dependencies, environments, security, testing, observability, release readiness, and production support needs are identified, tracked, and completed before development and deployment milestones
• Drive programs through architecture and technical governance reviews (e.g., ARB), ensuring designs are reviewed, approved, and aligned with enterprise standards before implementation
• Select and apply the right tools and techniques for each program's characteristics, focusing on outcomes over process
• Contribute to improving project and program management best practices
• Mentor peers and share best practices

Qualifications

• Bachelor's degree in any field, or equivalent practical experience; a degree in Computer Science, Engineering, Information Systems, or a related technical discipline is a plus
• 5+ years of technical program or project management experience delivering cross-functional technology initiatives
• Experience delivering programs using multiple methodologies, including Agile (Scrum, Kanban) and Waterfall/hybrid approaches
• Working knowledge of software application development concepts and the software development lifecycle
• Working knowledge of information technology concepts including networking, hardware, and infrastructure
• Familiarity with quality assurance concepts and practices, including testing and release management
• Experience managing program risks, dependencies, and stakeholder escalations across concurrent workstreams
• Experience driving engineering readiness, operational readiness, vendor coordination, and technical governance activities across complex technology programs
• Experience tracking program budgets and communicating financial impacts
• Proficiency with program management tools (e.g., Jira, Confluence, Smartsheet, Azure DevOps, or similar)
• Excellent written and verbal communication skills, with the ability to communicate clearly with both technical and non-technical audiences and present comfortably to large groups
• Strong facilitation, mediation, and relationship-building skills; proven ability to lead through influence using sound judgment, trustworthiness, and candor
• Advanced planning, organizational, problem-solving, and decision-making abilities in a dynamic, collaborative environment
• Proven track record of serving internal stakeholders and driving successful project outcomes

Desired

• Experience in retail store operations, eCommerce, omnichannel, or supply chain technology
• Experience with scaled delivery frameworks and practices such as SAFe, DevOps, and ITIL
• Experience contributing to Agile transformation, organizational change management, or process improvement initiatives
• PMP, CSM, SAFe, or equivalent certification
• Experience in the automotive aftermarket, auto parts or retail industry

Compensation and Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation, and position details.