Technical Program Manager, Hardware & Cloud NPI (Remote)

UST; Redmond (WA); Remote; USD 102,000 - 153,000; Full time

Benefits offered by this job

401(k) Retirement Plan with employer‑m

Medical, dental, and vision insurance

Paid vacation and holidays

Paid sick leave

Job summary

UST is seeking an experienced Technical Program Manager to lead cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud services. You will own schedules, deliverables, dependencies, risks, and executive reporting while coordinating hardware engineering across multiple domains.

The role requires 7–12+ years in complex hardware/firmware or cloud system programs, with NPI experience (EVT/DVT/PVT) and strong knowledge of BIOS/BMC/diagnostics.

Qualifications

• 7-12+ years of experience managing complex hardware, firmware, or cloud system programs.
• Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
• Hands-on experience with NPI processes including EVT, DVT, PVT builds, and manufacturing readiness.
• Proven expertise in FMEA, quality engineering coordination, and risk management workflows.
• Experience with cloud telemetry, remote diagnostics, and field data trend analysis.

Responsibilities

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.
• Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

Skills

Product Lifecycle Management

Risk Management

BIOS

Issue Analysis

Hardware Validation

New Product Introduction

Reporting and Analytics

Stakeholder Management

Diagnostics

Education

Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field

Tools

JIRA

Agile methodologies

PLM systems

Manufacturing execution tools

Job description

UST is seeking an experienced Technical Program Manager to lead cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud services. You will own schedules, deliverables, dependencies, risks, and executive reporting while coordinating hardware engineering across multiple domains.

The role requires 7–12+ years in complex hardware/firmware or cloud system programs, with NPI experience (EVT/DVT/PVT) and strong knowledge of BIOS/BMC/diagnostics.