Technical Program Manager, Data Center Operations, Tooling and Telemetry

WeAreTechWomen; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Google is seeking a Technical Program Manager to lead complex, multi-disciplinary projects from start to finish. You’ll plan requirements, identify risks, manage schedules, and communicate clearly with cross-functional partners across the company.

Behind our Data Center Operations is a team that monitors BMS, EPMS and SCADA dashboards, delivers training, and creates concise documentation and quick-start guides for operators.

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• 5 years of experience in program or project management leading multi-disciplinary projects.
• Experience with BMS controls and SCADA systems.
• Experience in facilities operations for data center operations or other critical facilities.

Responsibilities

• Establish continuous feedback loops with the Data Center Operations team and act as a trusted advisor.
• Monitor equipment performance using BMS, EPMS, and SCADA dashboards; identify anomalies and risks.
• Design and deliver technical training sessions and create clear documentation and quick-start guides.
• Engage with internal teams to map business requirements to telemetry data and tooling capabilities.

Skills

Program management

Executive communication

Documentation

Education

Bachelor's degree or equivalent practical experience

Tools

BMS

SCADA

EPMS

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management, leading multi-disciplinary projects.
• Experience with BMS controls and SCADA systems.
• Experience in facilities operations for data center operations, or other critical facilities (airport, hospital, defense).

Preferred qualifications:

• Experience in a Technical Account Management (TAM) or Customer Success role within critical environments.
• Experience with executive-level communication.
• Strong documentation skills and experience building quick-start/how-to guides.
• Ability to troubleshoot and perform root cause analysis or corrective action for BMS and EPMS related issues.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Establish continuous feedback loops with the Data Center Operations team. Act as a trusted advisor, gathering feature requests and identifying operational pain points. Manage user communications and advocate for operators' needs back to engineering.
• Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance. Identify system anomalies, operational risks, or configuration gaps. Feed operational findings back to teams to kickstart their tool utilization.
• Design and deliver technical training sessions on tools and telemetry. Create clear, user-friendly documentation, quick-start guides, and communication plans. Facilitate onboarding for new operators.
• Identify and engage with new internal teams (e.g., Sustainability, Capacity Planning, etc.) to explore how they can leverage our telemetry datasets and tools. Understand their business requirements and map them to existing data streams or tooling capabilities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.