Technical Program Manager, AWS Marketing Demand Services

Amazon Web Services (AWS); Seattle (WA); On-site; USD 127,000 - 189,000; Full time

Benefits offered by this job

Sign-on payments and RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Program Manager to scale Ask AWS—AWS Marketing's AI-native customer experience. You will coordinate product, engineering, design, applied science, and partner teams to ship GenAI features across AWS properties.

You’ll influence without authority, manage dependencies across teams, and build consensus to keep a high-velocity GenAI initiative moving toward customer outcomes. Join a fast-moving team that prizes speed and delightful experiences.

Qualifications

• 5+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience managing programs across cross functional teams and coordinating release schedules.

Responsibilities

• Partner with engineering to drive features to completion and remove blockers.
• Dive deep into technical implementations to understand constraints.
• Establish scalable mechanisms and processes for growth.
• Own communications about the team's work from release notes to leadership updates.
• Drive cross-functional alignment and facilitate decision-making among stakeholders.
• Serve as the primary coordinator between design system consumers and contributors.
• Lead cross-organizational initiatives and manage dependencies.
• Identify and mitigate risks through proactive stakeholder engagement.

Skills

PM experience

Software development

PM disciplines

Cross-functional mgmt

Job description

Description

Join AWS as a Technical Program Manager and scale Ask AWS, AWS Marketing's conversational, AI-native customer experience that helps millions of AWS customers discover and understand the right services through natural conversation. In this role, you'll connect product, engineering, design, applied science, and partner teams across the organization, driving the alignment needed to ship a GenAI experience that reaches customers across AWS digital properties.

Ask AWS sits at the intersection of GenAI, product, engineering, and design, which means navigating multiple stakeholders, competing priorities, and complex technical dependencies. You'll bring it all together by working closely with engineers to drive features to completion, building the processes and mechanisms that let the team sustain a fast delivery cadence, and communicating the impact of what we're building to the broader organization. As Ask AWS expands to render across multiple properties, you'll help manage the cross-domain integration, delivery, and rollout that makes that possible.

We're seeking someone who influences without authority and navigates complex organizational dynamics. You'll align stakeholders across multiple teams, manage dependencies that span organizations, and build consensus among groups with different priorities, keeping a high-velocity GenAI initiative moving toward the customer outcomes that matter.

Key job responsibilities

• Partner with engineering to drive features to completion, removing blockers and ensuring timely delivery
• Dive deep into technical implementations to understand constraints and drive clarity with engineering and product teams
• Establish scalable mechanisms and processes that enable the team to operate efficiently as it grows
• Own communications about the team's work, from release notes to leadership updates to organizational announcements
• Drive cross-functional alignment and facilitate decision-making among stakeholders with competing priorities
• Serve as the primary coordinator between design system consumers and contributors, building relationships that drive adoption
• Lead cross-organizational initiatives, managing dependencies and driving consensus across team boundaries
• Identify and mitigate risks through proactive stakeholder engagement and transparent communication

About The Team

We build and maintain the design systems and platforms that power AWS Marketing's digital presence, serving millions of customers worldwide. We also support key events and experiences across the organization. The team is composed of front-end engineers, QA engineers, and design technologists, and we work closely with product and design partners in the same organization. We're constantly learning and experimenting with new technologies to bring the latest and greatest to customers. We value speed, autonomy, delivery, and delightful customer experiences.

Basic Qualifications

• 5+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Experience with front-end software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Learn more about our benefits at https://amazon.jobs/en/benefits.

• sign-on payments and restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

USA, NY, New York - 139,900.00 - 189,200.00 USD annually

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10503687