Sr. Program Manager, Data & AI GTM

Amazon Web Services (AWS); San Diego (CA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Senior Program Manager to own the intake, triage, and routing of Data & AI engagements across multiple builder teams. You will define SLAs, automate coordination workflows, and ensure scalable delivery across geographies.

The role focuses on turning engagements into reusable architectures and playbooks for broader adoption. You will collaborate with builder team leaders to balance workload, improve processes, and scale upskilling initiatives while reporting

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams.
• Define and enforce SLAs for triage, assignment, and delivery; report on adherence and blockers.
• Automate coordination workflows to reduce cycle time and dependency on heroics.
• Work across geographies and organizations to keep the mechanism running smoothly.
• Capture deliverables and package them into reusable architectures, code, and playbooks.

Skills

Program management

Data-driven improvements

Executive communication

Education

Master's degree or MBA

Tools

AI tools

Job description

Description

Want to build the systems that get AWS's largest customers from AI idea to production faster? We're looking for a Senior Program Manager to own the mechanisms that connect customers to expert AI builder teams and then turn what those teams deliver into reusable assets that help accelerate all AWS customers.

You'll operate at the center of a flywheel: customers come in with complex AI challenges, you route them to the right expertise or solution, those engagements produce proven patterns and customer signals, and you package those learnings so the next customer doesn't need high-touch support at all. If you love designing systems that start hands-on and end self-service, this role is for you.

Key job responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners)
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and elevate blockers
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey
• Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions

About The Team

Our team drives the go-to-market strategy and execution for AWS's data and AI services, working directly with field sellers and partners worldwide to help customers adopt and succeed. You'll collaborate with Technical Business Developers and Program Managers who each own different programs and domains; together, you connect customers to the right expertise, build reusable assets from successful engagements, and design automation that makes the next customer's path to production faster. We're charting the future of fully agentic channels that deliver assistance to customers at scale, and our mission is to make it faster and easier for every customer to get from AI ambition to production workload.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 5+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 115,600.00 - 160,000.00 USD annually
USA, CA, San Diego - 115,600.00 - 160,000.00 USD annually
USA, CA, San Francisco - 127,200.00 - 185,000.00 USD annually
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company

- Amazon Web Services, Inc.

Job ID: A10513658