Technical Program Manager

Intuitive; Sunnyvale (CA); On-site; USD 157,000 - 185,000; Full time

Job summary

Intuitive is seeking a Technical Program Manager for Country-Specific Labeling (CSL) to own end-to-end delivery of the CSL system globally. You will translate multi-country regulatory requirements into scalable labeling schemas and collaborate with IT, RA, Quality, and logistics to ensure compliant labeling.

You’ll drive SAP integrations, manage UAT, templates, and supplier labels while coordinating with warehouse operations to shorten cycle times and improve audit readiness.

Qualifications

• Minimum of bachelor’s degree in engineering or a related field.
• Minimum of 8+ years in labeling, hardware, system production, or test environment in healthcare.
• Experience translating regulatory labeling requirements into system requirements and templates.

Responsibilities

• Own end-to-end CSL program planning, delivery, and stakeholder alignment across RA, IT, Quality, Operations, suppliers, and sites.
• Lead Country-Specific Labeling requirements management with Regulatory Affairs to convert assessments into clear requirements.
• Drive schema development with IT/engineering; ensure scalability and enterprise alignment.
• Coordinate integration delivery with SAP and warehouse systems, including cutover planning.
• Coordinate with warehouse logistics and external partners to implement labeling workflows.
• Facilitate label template design discussions across countries, products, printers, and WES.
• Manage supplier-printed labels with readiness tracking and issue triage.
• Define and structure UAT for labeling including test cases and defect management.
• Partner with Quality to manage NCs and CAPAs; support investigations and effectiveness checks.
• Establish program docs and standardize CSL delivery processes; drive continuous improvement.

Skills

Cross-functional coordination

Regulatory labeling requirements

Stakeholder alignment

UAT planning & execution

Communication skills

Education

Bachelor’s degree in engineering or related field

Tools

SAP

Warehouse Management Systems

Job description

• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Min. Salary Region 1: 184500 USD
• Global Job Level (HCM): Professional 4 (11)
• Min. Salary Region 2: 156800 USD

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary function of position

The Technical Program Manager for Country-Specific Labeling (CSL) owns end-to-end delivery and long-term support of Intuitive’s custom CSL system, from architecture and design through implementation and at sites throughout the world and manage continuous improvements and feature enhancements. You will translate multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and drive integration with SAP and warehouse management systems. You will lead cross-functional execution across IT, Quality, Regulatory, warehouse logistics, and label suppliers, including UAT planning and go-live readiness, to ensure compliant and efficient labeling. This role sits within Technical Services, reporting to the Product Labeling & Packaging Operations Manager.

Roles and responsibilities

Own the end-to-end CSL program, serving as the primary driver for planning, execution, delivery, and stakeholder alignment across RA, IT, Quality, Operations, suppliers, and logistics sites.

Lead Country-Specific Labeling requirements management, partnering with Regulatory Affairs (RA/RSAs) to interpret country regulatory assessments and convert them into clear, testable requirements.

Drive schema development with IT/engineering teams by defining requirements, acceptance criteria, traceability, and change impacts; ensure schemas are scalable and aligned to enterprise standards.

Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.

Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing/handling, verification steps, exception management, and training/readiness.

Facilitate label template design discussions to ensure templates work as expected across countries, products, printer constraints, and warehouse execution.

Manage workstreams related to supplier-printed labels, including specifications alignment, readiness tracking, issue triage, and operational deployment coordination.

Define and structure User Acceptance Testing (UAT) for labeling (test strategy, test cases, traceability, execution coordination, defect management, and sign-off).

Partner with Quality to manage labeling-related non-conformances (NCs) and CAPAs, supporting investigation coordination, corrective action execution, and effectiveness checks.

Establish and maintain program documentation (program plans, RAID logs, requirements traceability, SOP/work instructions impacts, release notes) and drive standardization of CSL delivery processes.

Drive continuous improvement initiatives to reduce labeling errors, shorten cycle times, improve audit readiness, and strengthen operational controls.

Qualifications

Education, experience, skills and training

Education and experience

Minimum of bachelor’s degree in engineering or a related field.

Minimum of 8+ years of experience working in labeling, hardware, system production, or test environment primarily in healthcare industry.

Technical skills

Lead technical, cross-functional programs end-to-end (requirements -> build/config -> testing -> deployment) in a regulated and/or operationally complex environment.

Strong ability to translate regulatory labeling requirements into system requirements, schemas, templates, and warehouse-operational processes.

Demonstrated ability to coordinate across RA, IT/engineering, Quality, warehouse operations/logistics, suppliers, and external partners (3PLs).

Hands-on experience running UAT (planning, traceability, execution coordination, defect triage, and release readiness).

Experience building and maintaining enterprise program artifacts: requirements traceability, release governance, cutover plans, training/readiness, and stakeholder reporting.

Other skills and abilities

Able to learn and apply established procedures in a reliable and consistent manner.

Strong communication skills (written and verbal) with the ability to drive alignment, decisions, and execution across multiple stakeholders.

Ability to lead and deliver in a matrix environment.

Strong problem-solving skills and ability to be self-managed in a fast-paced environment utilizing agile/sprint methodologies.

Quick learner with ability to understand complex products and processes.

Ability to work in a team environment.

High level of attention to technical details and accuracy.

Ability to work independently and with minimal supervision

Ability to multitask, and handle tasks with competing priorities effectively

Proficient with MS Office applications

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer.We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job