Technical Program Manager

TechDigital Group; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

TechDigital Group in New York is seeking a seasoned Program Lead to drive the Customer Support Data Modernisation initiative. The role focuses on unifying data platforms, delivering an AI-ready solution, and coordinating across engineering, data, and analytics teams to meet defined milestones and timelines.

The candidate will establish governance cadence, provide risk monitoring, and ensure timely delivery across multiple workstreams in a complex enterprise environment.

Qualifications

• 4+ years of experience in enterprise data programs.
• Proven experience leading large-scale data modernization projects.
• Cross-functional collaboration with engineering, data, and analytics teams.
• Experience with data management, warehousing, and data lake concepts.

Responsibilities

• Lead the Customer Support Data Modernisation Program, a multi-phase redesign to create a unified, scalable, and AI-ready data platform.
• Translate Strategy into Execution by developing an end-to-end program plan with milestones, dependencies, and deliverables.
• Drive Cross-Functional Alignment by working with engineering, data, and analytics teams on requirements, design decisions, and delivery timelines.
• Manage Program Governance and Cadence with structured updates, progress tracking, risk monitoring, and blocker resolution.

Skills

Data management

Data warehousing

Data lake concepts

Data modeling

SQL

Job description

Job Description

Work Experience

- 4+ Years of relevant experience

• Lead the Customer Support Data Modernisation Program, a complex, multi-phase redesign to create a unified, scalable, and AI-ready data platform.
• Translate Strategy into Execution, developing an end-to-end program plan and structured roadmap with clear milestones, dependencies, and deliverables.
• Drive Cross-Functional Alignmentby working closely with engineering, data, and analytics teams on requirements, design decisions, and delivery timelines.
• Manage Program Governance and Cadence, establishing structured updates, tracking progress, monitoring risks, and proactively resolving blockers.
• Requires Proven Experiencemanaging large-scale enterprise data transformation/modernization programs in complex, cross-functional environments.
• Tech requirements:need to be well versed with data management, data warehousing, data lake concepts, data modeling practice (what is involved), aspect of data transformation to migrate from old to new. No data management tools or language skill necessary but its plus to have SQL skill

Key highlights are:

Tech requirements: need to be well versed with data management, data warehousing, data lake concepts, data modeling practice (what is involved), aspect of data transformation to migrate from old to new. No data management tools or language skill necessary but its plus to have SQL skill.