Technical Program Manager

Insight Global; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Insight Global is seeking a Senior Technical Delivery Manager / Technical Program Manager to drive technical delivery across warehouse automation projects, serving as the primary liaison between software, integration, commissioning teams, engineering stakeholders, and customers throughout the implementation lifecycle.

This highly customer-facing role requires strong technical depth, organization, and the ability to lead discussions on architecture, testing, and deployment readiness, with

Qualifications

• 5+ years in a Technical Program Manager or related delivery leadership role.
• Strong understanding of warehouse automation systems (WES/WCS).
• Experience supporting software implementation, deployment or delivery projects.
• Knowledge of testing methodologies (functional/integration).
• Proven ability to communicate with technical and business stakeholders.
• Experience leading cross-functional teams to drive execution and delivery.

Responsibilities

• Serve as the primary technical liaison between customers and internal delivery teams.
• Drive end-to-end technical delivery from implementation through deployment and go-live.
• Coordinate software development, integration, engineering, testing, and commissioning efforts.
• Lead customer-facing discussions on system functionality, architecture, integrations and decisions.
• Manage onsite priorities and support issue resolution during implementation.
• Provide technical leadership through testing and deployment efforts.
• Align product priorities with field and customer requirements.
• Communicate project status, risks, and delivery updates to stakeholders.
• Support troubleshooting and drive resolution of complex technical issues.
• Ensure successful execution across the full software delivery lifecycle.

Skills

Technical Program Manager

Delivery leadership

Cross-functional coordination

Stakeholder communication

Software architecture

Warehouse automation

Job description

Job Description

A client of Insight Global is seeking a Senior Technical Delivery Manager / Technical Program Manager to serve as the key liaison between software development teams, integration teams, commissioning teams, engineering stakeholders, and customers throughout the implementation lifecycle of large-scale warehouse automation solutions. This is a highly customer-facing role responsible for driving technical delivery, managing cross-functional coordination, and ensuring successful deployment of Warehouse Execution Systems (WES) and Warehouse Control Systems (WCS).

Unlike a traditional project management role, this position requires a strong technical foundation and the ability to lead conversations around software architecture, system functionality, integration strategies, testing approaches, and deployment readiness. This individual will act as the first point of contact for customers regarding technical questions, issues, and delivery concerns, helping resolve challenges proactively before they escalation to leadership teams.

The ideal candidate possesses a blend of technical expertise, customer-facing communication skills, and delivery leadership experience. They should be comfortable working directly with both technical and non-technical stakeholders, driving alignment across development and field teams, and ensuring technical priorities are effectively executed throughout the full project lifecycle. Significant travel will be required, including domestic and international travel, with current projects supporting customers across the United States and Europe.

Key Responsibilities

• Serve as the primary technical liaison between customers and internal delivery teams
• Drive end-to-end technical delivery from implementation through deployment and go-live
• Coordinate efforts across software development, integration, engineering, testing, and commissioning teams
• Lead customer-facing discussions regarding system functionality, architecture, integrations, and technical decisions
• Manage onsite priorities and support issue resolution during implementation activities
• Provide technical leadership throughout functional testing, integration testing, and deployment efforts
• Partner with development teams to align product priorities with field and customer requirements
• Communicate project status, risks, technical challenges, and delivery updates to stakeholders
• Support troubleshooting efforts and drive resolution of complex technical issues
• Ensure successful execution across the full software delivery lifecycle

Compensation and benefits are based on country market rates and what is required based on labor laws in that country.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience in a Technical Program Manager, Technical Delivery Manager, Solutions Delivery, or similar role
• Strong understanding of Warehouse Execution Systems (WES) and Warehouse Control Systems (WCS)
• Experience supporting software implementation, deployment, or delivery projects
• Knowledge of functional testing and integration testing methodologies
• Ability to communicate effectively with both technical and business stakeholders
• Strong understanding of software architecture, integrations, and system workflows
• Experience coordinating multiple cross-functional teams to drive project execution
• Proven ability to lead technical discussions with customers and influence outcomes without direct authority
• Strong problem-solving skills with a proactive, delivery-focused mindset
• Willingness and ability to travel extensively, including international travel
• Previous software development, software engineering, or solutions architecture experience
• Experience within warehouse automation, supply chain, logistics, or distribution environments
• Knowledge of automation controls and warehouse operations
• Experience supporting large-scale customer software implementations
• Exposure to commissioning activities, go-live support, and production deployments
• Experience working with customers across North America and Europe
• Ability to explain complex technical concepts to non-technical audiences
• Experience leading technical delivery for enterprise software platforms and integrated systems environments