Software Engineering Manager

Dematic; City of Rochester (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Dematic is seeking an Software Engineering Manager to lead a team delivering Warehouse Control System solutions for customer projects. You will partner with internal and external stakeholders to ensure successful project delivery and positive customer experiences throughout the lifecycle.

You will oversee staffing, budgeting, and forecasting across a portfolio of concurrent projects, mentor engineers, and drive continuous improvement in delivery processes while maintaining strong customer

Qualifications

• Bachelor's degree in a computer science, software engineering, engineering, or related technical discipline is required.
• 8+ years of software engineering experience in industrial automation, warehouse execution/control systems, material handling, or related industries is required.
• 3+ years of people management or technical leadership experience is required.
• Experience leading technical teams responsible for software project delivery and managing multiple concurrent projects.

Responsibilities

• Lead a software engineering organization delivering warehouse automation software solutions.
• Manage staffing, resource allocation, and project portfolio across concurrent customer projects.
• Serve as a senior escalation point for customer concerns, risks, and resource conflicts.
• Collaborate with customers, project teams, and stakeholders to ensure successful project delivery and customer satisfaction.
• Drive standardization, process improvements, and adherence to engineering standards and best practices.

Skills

People leadership

Stakeholder management

Customer-facing

Project forecasting

Communication

Education

Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline

Job description

The Software Engineering Manager leads a team of software engineers responsible for the delivery of Warehouse Control System (WCS) solutions for customer projects. This position combines people leadership, engineering management, and project portfolio oversight to ensure successful project execution, employee development, and customer satisfaction.

This role serves as a key customer-facing leader, partnering with internal and external stakeholders to ensure successful project delivery, proactive issue resolution, and a positive customer experience throughout the project lifecycle.

People Leadership

• Lead, coach, and develop a team of software engineers and technical leaders through performance management, career planning, mentorship, and succession planning activities.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Conduct performance reviews, establish development goals, and provide ongoing coaching and feedback.
• Partner with Talent Acquisition and engineering leadership to recruit, interview, and hire software engineering talent.
• Develop future technical and leadership talent through mentoring and growth opportunities.
• Support workforce planning and organizational development initiatives.

Engineering & Project Portfolio Management

• Manage engineering staffing and resource allocation across a portfolio of concurrent customer projects.
• Balance project priorities, engineering capacity, customer commitments, and organizational objectives.
• Forecast engineering demand and provide recommendations for staffing and capacity planning.
• Monitor project labor utilization, budget performance, and engineering execution metrics.
• Partner with Project Managers, Account Management, Solution Development, and Engineering leadership to ensure successful project delivery.
• Support project estimation efforts, scope reviews, technical risk assessments, and solution planning activities.
• Ensure engineering resources are assigned effectively to meet project schedules and customer commitments.
• Drive continuous improvements in project execution, resource planning, and engineering delivery processes.

Customer & Technical Leadership

• Serve as a senior escalation point for customer concerns, project execution challenges, technical risks, and resource conflicts.
• Provide guidance and support to project teams for complex warehouse software implementations.
• Collaborate with customers and project stakeholders to resolve issues and maintain strong working relationships.
• Assist engineering teams in solution architecture reviews, execution planning, troubleshooting, and risk mitigation.
• Partner with solution development and sales teams to support customer opportunities through technical consultation and engineering estimates.
• Promote adherence to engineering standards, best practices, and quality expectations across project teams.
• Build and maintain strong customer relationships by providing leadership, responsiveness, and proactive communication throughout project execution.

Tasks and Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.
• 8+ years of software engineering experience in industrial automation, warehouse execution/control systems, material handling, or related industries.
• 3+ years of people management or technical leadership experience.
• Experience leading technical teams responsible for software project delivery.
• Experience managing multiple concurrent projects and balancing competing priorities.
• Strong customer-facing communication and stakeholder management skills.
• Demonstrated experience managing engineering resources, project staffing, and project forecasting through either formal people leadership or project lead responsibilities.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Demonstrated customer-facing leadership experience, including managing customer expectations, resolving escalations, and building collaborative relationships with project stakeholders.

Preferred Qualifications

• Experience managing/leading teams responsible for WCS, WES, WMS, EMS, or industrial automation software solutions.
• Experience supporting project estimation, solution development, and technical proposal activities.
• Knowledge of software development lifecycle, Agile methodologies, and software delivery best practices.
• Knowledge of material handling systems and warehouse automation technologies.
• Experience leading customer escalations and resolving complex project delivery issues.

Job Specific Details

• Lead a software engineering organization supporting the implementation and delivery of warehouse automation software solutions.
• Manage a team of software engineers responsible for project design, development, testing, deployment, commissioning, and go-live support activities.
• Oversee staffing and assignment of engineering resources across a portfolio of customer projects ranging from small enhancements to large-scale warehouse implementations.
• Collaborate with project teams to assess project risks, staffing requirements, schedule impacts, and technical challenges.
• Review project health and execution metrics to identify opportunities for improvement and proactively mitigate risks.
• Support project teams with solution architecture reviews, execution strategy development, and issue resolution.
• Facilitate cross-functional communication between engineering, project management, controls engineering, commissioning, account management, and customer stakeholders.
• Manage engineering escalations and coordinate resolution of technical, resource, and project execution issues.
• Provide input into project planning, engineering estimates, budget forecasts, and organizational capacity planning.
• Drive standardization and process improvements that improve engineering effectiveness, delivery quality, and customer satisfaction.
• Travel as required to support customer engagements, project reviews, engineering workshops, and critical project milestones (typically up to 15%).