Technical Program Management (Commercialization)

Waymo LLC; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Onsite meals and snacks

Hybrid/remote work options

Educational reimbursement

Wellbeing programs

Job summary

Waymo LLC is seeking experienced Technical Program Managers and Program Managers to drive the Waymo Driver roadmap across Product, Engineering, Data Science, and Operations. You will lead critical programs that improve rider journeys and align stakeholders to remove blockers while delivering on strategic commitments.

The role demands strong technical judgment to evaluate system trade-offs, ensure scalable delivery, and manage complex dependencies across multiple teams in a highly dynamic

Qualifications

• 7+ years of experience managing highly complex cross-functional programs.
• Strong technical background to engage credibly in technical design discussions with engineering and evaluate trade-offs.
• Experience in rideshare, two-sided marketplaces, or products where consumer software interacts with physical operations.

Responsibilities

• Lead critical programs focused on improving rider journeys and customer experiences across Product, Engineering, Data Science, and Operations.
• Establish and define key quality metrics and frameworks to track and improve rider experience across operating markets.
• Drive strategic initiatives to identify, prioritize, and manage dependencies and risks; align stakeholders and report to executive leadership.

Job description

• Waymo is an autonomous driving technology company with the mission to be the world’s most trusted driver


• Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes


• The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases


• The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ US states


• Waymo’s Technical Program Managers and Program Managers are accountable for Waymo’s roadmap execution by providing thoughtful cross-functional planning, clarity, and proactive risk management


• In the face of complex technical and operational challenges with no established playbooks to follow, we act with thoughtful urgency, driving conversations, discussions, and outcomes


• Our team partners closely with every function of Waymo to structure, own and drive work towards real-world deployments of the Waymo Driver across platforms and geographies


• Lead critical programs focused on improving the rider journey and customer experiences across Product, Engineering, Data Science, and Operations


• Establish and define key quality metrics and frameworks to track and continuously improve the rider experience across all operating markets


• Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks


• Align stakeholders across the organization and represent the programs to executive leadership to remove blockers and drive accountability


• Apply strong technical judgment to evaluate system trade-offs, improve scalability, and ensure delivery quality


• Manage program roadmaps, portfolio prioritization, and resource allocation to ensure timely delivery and success of core business outcomes

Benefits

• Medical, dental, and vision insurance for employees and dependents


• Employee assistance programs focused on mental health


• Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations


• Access to mental health apps


• Onsite wellness centers


• Second medical opinion for you and your loved ones


• Medical advocacy program for transgender employees


• Support programs including menopause benefit


• Counseling services


• Competitive compensation


• Regular bonus and equity performance grant opportunities


• Generous 401(k) and regional retirement plans


• 1-on-1 financial coaching


• Annual cross-company compensation review and pay equity analysis


• Fertility and growing family assistance


• Parental leave and baby bonding leave


• Elder care and support


• Survivor income benefit


• Backup childcare


• Caregiver leave


• Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays


• Jury duty leave


• Military leave


• Hybrid work model with remote work opportunities also available


• Educational reimbursement


• Peer learning and coaching platform


• Donation matching programs


• Employee resource groups


• Volunteer hours


• Internal community groups and local culture clubs


• Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts


• On-site meals and snacks


• Fitness centers, massage programs, and ergonomic support


• On-demand fitness, wellbeing, and cooking classes


• Commuter benefits

Demonstrated experience delivering commercial, consumer-facing software productsStrong technical background with the ability to engage credibly in technical design discussion with engineering and evaluate technical trade-offsProven track record of driving large-scale, ambiguous technical programs end-to-end, managing cross-functional dependencies, timelines, and risks across multiple stakeholdersAptitude for analyzing disparate data points and metrics into structured priorities and actionable burndown paths to drive incremental, measurable quality gains7+ years of experience managing highly complex cross-functional programs with a holistic understanding of business-wide functions (e.g. Product, Eng, Operations, etc)Exceptional communication and leadership skills with demonstrated ability to align diverse cross-functional teams and influence executive leadershipExpertise with complex technical systems that bridge software with physical operationsExperience in rideshare, two-sided marketplaces, or products where consumer software interacts directly with physical operations.”Familiarity working with large datasets, metrics, or reliability / quality engineering frameworks to diagnose system issues