Technical Program Management

Amazon; Sunnyvale (CA); On-site; USD 171,000 - 231,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Software Technical Program Manager to lead planning, execution, and delivery of firmware programs for our portable Alexa-enabled devices. You will bridge engineering, product, and operations to deliver on-time, scalable software solutions and mentor high-performance teams.

The role emphasizes setting ambitious goals, measuring progress with KPIs, and driving continuous process improvements in a fast-paced, cross-functional environment in Sunnyvale, CA.

Qualifications

• 7+ years of working directly with engineering teams experience.
• 5+ years of technical product or program management experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.

Responsibilities

• Drive device software (firmware) development and release through cross-functional collaboration across software, hardware, quality, and operations teams.
• Lead and influence stakeholders to assemble project teams, assign responsibilities, identify appropriate resources, and develop schedules to ensure timely completion of projects by meeting key milestones.
• Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints while encouraging calculated risk-taking to maximize business benefit.
• Define and own program strategy, and long-term planning in partnership with engineering and product leadership to align on priorities and delivery timelines.
• Establish, track, and report on key performance metrics and program health indicators; provide regular status updates and executive-level communications to senior leadership.
• Drive continuous process improvement initiatives across the software development lifecycle to increase team velocity, reduce cycle times, and improve release quality.
• Foster a culture of operational excellence by documenting best practices, conducting retrospectives, and implementing mechanisms that scale across the organization.

Skills

7+ years of working directly with eng.

5+ years of technical product or PM

3+ years of software development

5+ years of technical program mgmt w/ソ

Experience managing cross-functional,…

Job description

Job ID: 10562876 | Amazon.com Services LLC

Amazon's consumer electronics portfolio is growing, and we need experienced technical leaders who thrive in ambiguity, move fast, and deliver results at scale.

Our team builds and launches portable, Alexa-enabled devices that bring intelligent experiences beyond the home.

We are a cross-platform, customer-obsessed organization working on high-impact consumer products in a fast-paced environment.

We reward intellectual curiosity, encourage bold thinking, and maintain a direct-to-market product focus.

Our mission: invent and simplify large-scale solutions that bring the future to Amazon customers.

We are looking for a Senior Software Technical Program Manager to drive the planning, execution, and delivery of device software (firmware) programs for our on-the-go product line. In this role, you will operate at the intersection of engineering, product, and operations — owning complex, cross-functional programs from concept through launch and beyond.

Successful candidates are senior leaders with a strong technical background who are detail-driven and have excellent problem-solving abilities. You should be passionate about delivering extensible, on-time solutions and equally committed to building high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.

Key job responsibilities

• Drive device software (firmware) development and release through cross-functional collaboration across software, hardware, quality, and operations teams.
• Lead and influence stakeholders to assemble project teams, assign responsibilities, identify appropriate resources, and develop schedules to ensure timely completion of projects by meeting key milestones.
• Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints while encouraging calculated risk-taking to maximize business benefit.
• Define and own program strategy, and long-term planning in partnership with engineering and product leadership to align on priorities and delivery timelines.
• Establish, track, and report on key performance metrics and program health indicators; provide regular status updates and executive-level communications to senior leadership.
• Drive continuous process improvement initiatives across the software development lifecycle to increase team velocity, reduce cycle times, and improve release quality.
• Foster a culture of operational excellence by documenting best practices, conducting retrospectives, and implementing mechanisms that scale across the organization.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD annually