Technical Product Trainer

Kidde Global Solutions; Bradenton (FL); On-site; USD 72,140 - 84,870; Full time

Job summary

Kidde Global Solutions is seeking a Technical Product Trainer to design and deliver technical training for Edwards and Kidde fire and life-safety systems. You will partner with Product Management, Engineering, and Support to build competencies, certifications, and customer success.

This is a full-time role requiring hands-on instruction, program administration, and travel up to 60% to support remote training and customer engagement.

Qualifications

• 3+ years’ experience in technical training or related roles.
• High School Diploma or Equivalent required; degrees preferred.
• Experience with Edwards/Kidde systems and fire safety technologies.
• Ability to travel up to 60% and present to technical and non-technical audiences.

Responsibilities

• Deliver instructor‑led or virtual technical training for customers and partners.
• Develop training materials, labs, assessments, and eLearning content.
• Cover system installation, programming, commissioning, troubleshooting.
• Support product launches and certification programs.
• Collaborate with Product Mgmt, Engineering and Support to ensure accuracy.
• Travel as needed to remote training and engagements.

Skills

Technical training

Technical support

Field service

System commissioning

Presentation skills

Travel flexibility

Education

High School Diploma or Equivalent

Associate or Bachelor’s Degree in Electronics / Electrical Engineering Technology / Fire Protection Technology / Education

Tools

Learning Management Systems (LMS)

Microsoft Office

Virtual training platforms

Job description

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry - and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Technical Product Trainer

Base Salary Rate: $72,140.00 to $84,870.00

Job type: Full-time

About this role

The Technical Product Trainer is responsible for developing and delivering technical training programs that enable customers, channel partners, distributors, technicians, engineers, and internal personnel to install, program, commission, troubleshoot, and support Edwards and Kidde Commercial fire and life-safety systems. This role serves as a technical subject matter expert and partners closely with Product Management, Engineering, Technical Support, Sales, and Instructional Design teams to drive product competency, certification achievement, and customer success.

Key Responsibilities

Training Delivery & Customer Enablement

• Deliver instructor‑led and/or virtual technical training programs for customers, channel partners, and internal personnel.
• Provide hands‑on instruction covering system installation, programming, commissioning, networking, maintenance, and troubleshooting.
• Support product launches, certification programs, and customer enablement initiatives.
• Adapt training methods to meet the needs of diverse technical and non‑technical audiences.
• Travel as needed to support remote training and customer engagement activities.
• Develop, maintain, and continuously improve training materials, labs, assessments, eLearning /video content, and job aids.
• Collaborate with Instructional Design, Product Management, Engineering, and Technical Support to ensure content reflects current products, firmware releases, and industry best practices.
• Support content localization and digital learning initiatives while maintaining technical accuracy and quality standards.

Technical Expertise & Program Administration

• Serve as a subject matter expert on Edwards and Kidde Commercial fire alarm, networking, and software solutions.
• Maintain knowledge of applicable fire alarm codes, standards, and emerging technologies.
• Administer certification programs, skills assessments, and learner records through approved learning management systems. (LMS)
• Monitor training effectiveness through learner feedback, certification results, and training metrics, recommending improvements as needed.
• Support continuous improvement initiatives and train‑the‑trainer programs.

Basic Qualifications

• High School Diploma or Equivalent
• 3+ years’ experience in technical training, technical support, field service, system commissioning, or a related technical role.

Preferred Qualifications

• Associate’s or bachelor’s degree in Electronics, Electrical Engineering Technology, Fire Protection Technology, Education, or a related field.
• Experience with fire alarm, life‑safety, low‑voltage, or building systems technologies.
• Experience presenting technical information to technical and non‑technical audiences.
• Experience with Edwards and/or Kidde Commercial systems.
• Experience teaching in an adult learning setting.
• Knowledge of fire alarm programming, commissioning, networking, and troubleshooting.
• Familiarity with NFPA 72 and applicable regulatory requirements.
• Relevant industry certifications.
• Experience with Learning Management Systems and adult learning methodologies.
• Multilingual capabilities and experience working with channel partners.
• Strong communication, presentation, and organizational skills.
• Ability to travel up to 60%.
• Proficiency with Microsoft Office and virtual training platforms.
• Passport and ability to travel internationally

Compensation and Benefits

Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.