Technical Product Trainer

Bradford White Corporation; Ambler (Montgomery County); On-site; USD 65,000 - 95,000; Full time

Job summary

Bradford White Corporation in Ambler, PA is seeking a Technical Product Trainer to represent our products with technical expertise. You will train contractors, distributors, and manufacturers, deliver engaging sessions, and support customers with installation and service guidance.

Travel up to 75% is required; you will collaborate with internal teams, develop training materials, and contribute to improvements in training programs to advance customer success.

Qualifications

• 5+ years technician experience in related trades.
• 5+ years customer-facing experience.
• Willingness to travel up to 75% with overnight stays.

Responsibilities

• Provide training to contractors, ISCs, distributors, and manufacturer reps.
• Create, schedule, and present training sessions for internal and external customers.
• Develop and maintain strong customer and contractor relationships.
• Contribute input to management on new product features benefiting customers.
• Oversee set-up of remote training facilities.
• Assist with training video planning and filming as needed.
• Support customers with product installation and service needs.
• Drive continuous improvement through self-motivation.
• Organize customer training and factory visits.

Skills

Technician experience

Customer facing

Customer success

Education

High School Diploma or equivalent

Associate degree or HVAC/R certifications

Tools

Microsoft Office

Job description

Ambler
725 Talamore Dr
Ambler, PA 19002, USA

Ambler
725 Talamore Dr
Ambler, PA 19002, USA

We are currently seeking aTechnical Product Trainer. The Technical Product Trainer is responsible for representing Bradford White Corporation and our products utilizing their technical expertise gained through working in our industry. They will establish effective customer relationships by providing technically accurate training, guidance, and support.

Responsibilities

• Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation Products
• Creating, scheduling, and presenting training sessions to external and internal customers
• Developing customer and contractor relationships
• Provide input to management on new product features/benefits that will help meet customer needs and/or wants
• Provide oversite and guidance on the set-up of remote training facilities
• Contribute to technical training video filming and planning as needed
• Be a cohesive team member for all aspects and methods of technical training
• Support internal and external customers with product installation and service needs
• Continuous improvement through self-motivation
• Assist with organizing customer training and factory visits

Qualifications

• High School Diploma or equivalent required, Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred
• 5+ years technician experience within related trades
• 5+ years of experience in a customer facing position
• Up to 75% travel includes frequent overnights
• Competence with Microsoft Office products
• Strong focus on customer success and customer experience

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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