Technical Product Support Specialist

Bubble Group, Inc.; New York, Northern (NY, KY); Hybrid; USD 67,000 - 91,000; Full time

Benefits offered by this job

Equity

401(k) matching

Wellness stipend

Generous PTO

Sabbatical

Job summary

Bubble is seeking a Technical Product Support Specialist to help users succeed with our visual AI app builder. You will become an expert on Bubble’s product and users, delivering app-specific support via email as a trusted team member.

Ideal candidates are recent graduates with strong communication, a quick learner mentality, and excellent problem-solving skills. You may work in NYC with a flexible, US-wide remote option and weekend shifts every 8 weeks.

Qualifications

• Recent college graduate with strong written and verbal communication
• Ability to learn new tools quickly and work independently
• Excellent problem solving and attention to detail
• Willing to work one weekend every 8 weeks
• Authorized to work in the US and able to commute to NYC

Responsibilities

• Become an expert on Bubble, its users and the company
• Provide app-specific support via email as a team member
• Differentiate between feature questions and bugs; escalate appropriately
• Use debugging tools to diagnose issues and craft reproducible steps
• Host live office hours to help early users and share best practices
• Collaborate with multiple teams to improve the user experience

Skills

Customer support

Written comms

Problem solving

Quick learner

Attention to detail

Job description

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.

Our Product

Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps .

Why Join Bubble Now?

The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.

About the team:

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges. In addition to providing support, we serve as a strategic partner to the rest of the company — escalating platform bugs to our Engineering team, flagging user feedback to our Product team, and supporting new product feature launches alongside our Marketing team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow into specialized focus areas throughout the broader Support/Success org and beyond, including sales, product, marketing, and engineering.

About the role:

As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

As a Technical Product Support Specialist, you will:

Become an expert in all things Bubble — our product, users, and company

Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team

For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly

For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, elevate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution. In some cases, you may also be empowered to propose AI-assisted code fixes.

Host live office hours with early users to unblock early challenges and enable Bubble best practices.

Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

Collaborate with other teams to improve our users’ overall experience with Bubble. For example, many team members become Success Partners to the Product team to relay user instincts and insights throughout the product lifecycle.

You’re a high achieving recent college graduate, that meets our requirements listed below.

You’re excited to jump start your career in tech by joining a fast growing startup.

You’re motivated, a quicker learner, and you enjoy problem solving.

You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.

Exhibits an investigative mindset, high attention to detail, and aptitude for learning

Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment

Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently

Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.

Willing to work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift

Can commute to our NYC office regularly

We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble is $79,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our benefits include, but are not limited to:

• 401(k) matching
• Wellness and work enablement stipends
• Generous PTO
• A Sabbatical program

Let’s democratize access to technology together! At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background?

Everything you need to do your best work

Everyone at Bubble gets equity in the company. It's important to us that you're invested in Bubble's future. We're here for the long term, and we want you to have a stake in it.

Flexible PTO

Most employees take 15-20 days off per year in addition to company holidays so you have time to recharge.

Where we work

Bubble HQ is based in New York City. Our team is flexible-first, with remote employees across the US. In-office requirements vary by role.

We offer medical, dental, and vision insurance options from 100% employer-paid to tiers requiring minimal pre-tax deductions.