Technical Product Support & QA Specialist

Capital Technology Alliance; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Capital Technology Alliance is seeking a professional to perform business process analysis and provide technical support. The role involves participating in Joint Application Design sessions, validating requirements, and performing software testing.

Ideal candidates will have five years of experience in business process analysis, customer technical support, and software testing, along with strong documentation skills. The position is based in Tallahassee, Florida, offering competitive pay and a collaborative work environment.

Qualifications

• Five years of business process analysis experience on an Agile software development team.
• Five years of customer technical support experience.
• Two years of application development on a Certified Electronic Health Record (EHR) product.
• Five years of software testing experience including executing tests and documenting defects.
• Five years producing business or technical documentation including specifications and process analysis.

Responsibilities

• Participate in JAD sessions to represent business stakeholders.
• Provide accurate responses during JAD sessions regarding software functionality.
• Perform validation of business requirements against processes.
• Conduct User Acceptance Testing (UAT) for developed software.
• Identify and document workflow improvement opportunities.
• Prepare end-user documentation like training materials.
• Support the Department’s HMS and respond to inquiries.
• Research user-reported issues and log defects.
• Communicate issues and enhancements to staff.
• Complete required training as directed by the Department.

Skills

Business process analysis

Technical support

Application development (EHR)

Software testing

Tools

Microsoft Office

Change and configuration management systems

Customer ticketing system

Job description

Capital Technology Alliance is seeking a professional to perform business process analysis and provide technical support. The role involves participating in Joint Application Design sessions, validating requirements, and performing software testing.

Ideal candidates will have five years of experience in business process analysis, customer technical support, and software testing, along with strong documentation skills. The position is based in Tallahassee, Florida, offering competitive pay and a collaborative work environment.