Technical Product Support Analyst (Proficient in Japanese)

Broadridge Financial Solutions; Gate (OK); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Broadridge Financial Solutions is seeking an experienced Technical Product Support Analyst to manage post-trade operations for APAC clients. You will serve as the escalation point for product issues, drive enhancements, and coordinate between clients, product teams, and Asia Pacific stakeholders.

The role requires 5+ years in technical product support or related fields, strong English and Japanese communication, and solid SQL skills. Hybrid work model with global collaboration opportunities.

Qualifications

• 5+ years in technical product support, business analysis, or systems implementation in financial services.
• Fluent in English and Japanese (reading, writing, speaking).
• Strong knowledge of APAC market operations (securities, clearing, settlements).
• Strong SQL skills for data investigation and reporting.
• Ability to read Java or C code for troubleshooting.
• Experience with patch management, testing, and release coordination.
• Proven client-facing project or support case management.

Responsibilities

• Serve as the primary APAC product issues contact, ensuring timely resolution and updates.
• Troubleshoot complex system and application problems with Asia Pacific teams.
• Apply, test, and verify product patches in UAT/production.
• Monitor system health, perform root-cause analysis, and propose preventive measures.
• Gather client requirements for new features in the APAC market context; prepare specs.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during UAT and go-live execution.
• Build relationships with clients and internal teams; provide progress updates.
• Advise clients on system capabilities, enhancements, and best practices.

Skills

Technical product support

Business analysis

Systems implementation

SQL

Linux

Shell scripting

Java

C

Tools

SQL

Java

C

Linux

Shell scripting

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.About BroadridgeBroadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.Role OverviewWe are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our APAC clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.Key ResponsibilitiesTechnical & Business SupportServe as the primary support contact for APAC-related product issues, ensuring timely resolution and stakeholder updates.Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.Apply, test, and verify product patches before deployment to UAT or production.Monitor system health, perform root cause analysis, and recommend preventive measures.Product Enhancements & DeliveryGather and interpret client requirements for new features or changes in the APAC market context.Prepare functional and/or technical specifications with clear documentation.Oversee development, testing, and deployment of product enhancements.Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.Client & Stakeholder EngagementBuild strong relationships with key clients and internal teams.Participate in regular client meetings, provide progress updates, and follow up on agreed actions.Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.Your Profile5+ years of experience in technical product support, business analysis, or systems implementation within financial services or fintech.Strong communication skills in Japanese AND English (reading, writing, and speaking).Strong knowledge of APAC financial market operations (securities, clearing, settlements, etc.).Strong SQL skills for data investigation and reporting.Ability to read and understand Java or C code for troubleshooting purposes.Proven troubleshooting experience across application and data layers.Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.Proven track record of managing client-facing projects or support cases from initiation to resolution.Excellent problem-solving skills and attention to detail.Basic Linux navigation and familiarity with shell scripting is a plus.What You’ll GainOpportunity to support mission-critical APAC market systems for leading financial institutions.Global and regional exposure and collaboration with teams in Japan, Hong Kong, and India.Client-facing role with high visibility to senior stakeholders.A collaborative culture that values problem-solving, accountability, and professional growth#LI-KA2 #LI-HybridWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.Use of AI in HiringAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.