Technical Product Support Analyst I

Yamaha Motor Corporation, USA; Kennesaw (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour workweek

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Product discounts

Job summary

Yamaha Motor Corporation, USA is seeking a Technical Product Support Analyst I in Kennesaw, GA to be the first point of contact for technical support across YMFC-US financial platforms. You will troubleshoot issues, manage user access, support releases, and partner with teams to maintain platform stability and user satisfaction.

You will document investigations, assist with UAT and deployments, monitor performance, and contribute to reporting on incidents and trends, while staying current with

Qualifications

• Bachelor's degree in CS/IS or related field, or equivalent education/experience.
• 2–4 years in application/technical support or similar tech role.
• Experience with financial services fintech or loan servicing apps preferred.
• Experience administering enterprise apps including user provisioning and config.
• Proficient in JavaScript, Python, Java, or C#, and AWS.
• Familiar with ITIL practices and Jira/ServiceNow/Zendesk.
• Advanced Microsoft Excel skills; strong analytical ability.
• Excellent verbal and written communication; detail-oriented.

Responsibilities

• Serve as first point of contact for internal users and external clients.
• Triage, troubleshoot, and resolve incidents across platforms and APIs.
• Administer user accounts, permissions, and system configurations.
• Collaborate with Tech, Operations, and business teams to fix issues.
• Document troubleshooting steps and resolutions in ticketing systems.
• Support UAT, deployments, and post-implementation validation.
• Monitor performance and identify automation opportunities.
• Prepare reports on metrics, trends, and user satisfaction.
• Support data governance, security, and compliance efforts.

Skills

JavaScript

Python

Java

C#

AWS

ITIL

Jira

ServiceNow

Zendesk

Excel

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Jira

ServiceNow

Zendesk

Excel

Job description

Yamaha Motor Finance Corporation, U.S.A. (YMFC-US) has an excellent opportunity for a Technical Product Support Analyst I to join our Technology team in Kennesaw, GA. This role serves as the first point of contact for technical support across YMFC-US financial technology platforms, providing front-line application support for internal business users and external clients.

The Technical Product Support Analyst I is responsible for troubleshooting and resolving technical issues, administering user access and system configurations, supporting application releases, and partnering with technical and business teams to ensure platform stability, operational efficiency, and an exceptional user experience.

What You'll Do

• Serve as the first point of contact for technical issues raised by internal users and external clients.
• Monitor, triage, troubleshoot, and resolve incidents related to financial technology platforms, APIs, and system integrations.
• Administer enterprise applications by creating, modifying, and removing user accounts, permissions, and system configurations.
• Partner with Technology, Operations, Servicing, Underwriting, and other business teams to investigate issues, coordinate escalations, and validate solutions.
• Document troubleshooting activities, root cause analyses, and resolutions within ticketing systems such as Jira, ServiceNow, or Zendesk.
• Maintain and update system configurations, knowledge base articles, operational documentation, and support procedures.
• Support user acceptance testing (UAT), production deployments, release rollouts, and post-implementation validation activities.
• Monitor application performance and identify opportunities to automate recurring support tasks and improve operational efficiency.
• Prepare reports on support metrics, incident trends, system performance, and user satisfaction.
• Participate in data governance initiatives while supporting data quality, security, and compliance standards.
• Stay current on emerging technologies, cloud platforms, application support best practices, and industry trends.
• Perform additional duties and special projects as assigned.

What You'll Bring

• Bachelor's degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
• 2-4 years of experience in application support, production support, technical support, or a similar technology role.
• Experience supporting financial services, lending, fintech, or loan servicing applications is preferred.
• Experience administering enterprise applications, including user provisioning and system configuration.
• Familiar with programming languages such as JavaScript, Python, Java, or C#.
• Familiar with cloud platforms such as AWS.
• Familiarity with ITIL practices and ticketing platforms such as Jira, ServiceNow, or Zendesk.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Demonstrated initiative, a continuous improvement mindset, and the ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills and a customer-focused approach to supporting business partners and end users.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.