Technical Product Owner, Managed Services & Video - Remote

Allbridge; Indiana (PA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Product Owner to drive innovation in property technology solutions. This role is pivotal in testing new products, managing QA processes, and collaborating with cross-functional teams to enhance product offerings. You'll engage with engineering and sales to ensure seamless integration and support, while also developing best practices and playbooks for deployment. If you're passionate about technology and eager to contribute to a dynamic environment, this opportunity promises significant career growth and a chance to shape the future of connected experiences in multifamily and hospitality sectors.

Benefits

Medical and Prescription options

Dental, Orthodontics and Vision Plans

401(k) Profit-Sharing Retirement plan

Flexible Paid Time Off

Paid Holidays

Company-funded HSA options

Life and Accidental Death insurance

Diversity and inclusion supportive culture

Qualifications

• 6+ years in a deployment or similar role with strong technical product knowledge.
• Experience managing QA and regression testing with excellent documentation skills.

Responsibilities

• Analyze product interoperability and ease of use, collaborating with sales and engineering.
• Create and maintain playbooks for product deployment and support.

Skills

Networking

CCTV

Servers

Workstations

PBX

VOIP

IPTV

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's Degree in Technology or related field

Certifications in Networking or IT

Tools

QA Testing Tools

Documentation Software

Job description

Technical Product Owner, Managed Services & Video - Remote

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Technical Product Owner, Managed Services & Video - Remote

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Company Overview

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience.

Company Overview

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience.

We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.

Join us in transforming property technology into one seamless, connected experience!

Job Summary

The Technical Product Owner is responsible for testing new products and integrations, completing regression testing on new software for current products, delivering updates on the current product lines roadmaps, and documenting playbooks for best practices for support and deployment scenarios. The role will help recommend appropriate business solutions and plan product solutions offerings with the Senior Vice President of Engineering and Product. This product owner will research and develop new ecosystem solutions and services that will help to further define the Allbridge technology solutions for all markets.

The Technical Product Owner will have a good overview of our solutions from a technical and ecosystem perspective. You will build a strong network and engage with Engineering Operations, Sales Engineering, Support, and other cross-functional teams. This role reports to the Senior Vice President of Engineering and Product.

Essential Job Functions And Responsibilities

• Analyze and compare price, ease of use and interoperability of current products.
• Maintain close collaboration with sales engineering and operations to understand needs or issues.
• Assist in demos or workshops when needed to support sales engineering, sales, or project activities.
• Provide documentation on product feature comparisons, product features lists for each vendor's line, implementation, and support playbooks.
• Research with the Senior Vice President of Engineering and Product best-in-class vendor partner solutions and product lines that complement or enhance our current solution offerings (e.g., products and services).
• Collaborate closely with Senior Vice President of Engineering and Product to vet and operationalize new product opportunities.
• Manage escalations when needed for operations or support.
• Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and responsibility of position responsibilities and strives to deliver results for internal teams and customers that establish high standards, credibility, and quality performance.
• Assist in maintaining our new lab environment with multiple technologies.
• Maintain backups of all current lab configurations on a weekly basis or after every major update.
• Other miscellaneous duties as assigned bymanagement.
  
  

Metrics And Objectives

• Create and maintain playbooks for deployment and support of all current product lines.
• Establish a significant network of manufacturers and vendor partners to work closely with on best practices and testing.
• Ensure QA is being performed on a regular basis to ensure all GA software from vendors is tested internally before deployment to customers.
• Ensure we are applying and adding best-in-class features to our deployments with Allbridge’s current technologies.
• Ensure all lab equipment is up/running and accessible for other team members.
• Create a Winning Team/Culture
  
  

Required Qualifications

• Technology professional with a minimum of six years of experience in deployment or similar role.
• Rich experience and advanced knowledge of networking, CCTV, servers, workstations, PBX, VOIP and IPTV.
• Experience in managing QA and regression testing.
• Strong writing abilities for playbooks and testing reports.
• A strong interest in technical products and solutions.
• Proven analytical skills to provide detailed regression testing techniques and debugging information.
• Strong interpersonal, communication, and presentation skills (oral and written).
• Must be able to travel 30%
• Positive and committed initiative-taker, structured, goal-oriented.
• Good sense of ownership and come across as a likeable and trustworthy professional. Strong collaborator and embraces a dynamic and rapidly changing product environment.
  
  

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Work culture supportive of diversity and inclusion
  
  

Equal Opportunity Employer Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.All employment is decided on the basis of qualifications, merit, and business need.

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