Technical Product Owner

Transcenda; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Transcenda is seeking a Product Owner to own the backlog and release decisions for a school communications product used by many schools and families. You will translate customer needs into clear, testable work for the product team, balancing shared behavior with individual school configurations.

You will gather feedback from customers, support, and services, assess technical proposals, plan releases with feature flags, and manage risk with staged rollouts and hotfixes.

Qualifications

• Experience as Product Owner or product manager responsible for releases.
• Experience with a multi-tenant or white-label product where changes affect customers with different configurations.
• Technical fluency across front ends, backend APIs, and third-party services; ability to read code and API contracts.
• Experience taking products from prototype to production and evaluating outputs that may be probabilistic or imperfect.
• Practical experience managing release risk, including staged rollouts, hotfixes, and rollbacks.
• Ability to turn stakeholder and customer feedback into clear priorities and product direction.

Responsibilities

• Set product direction and maintain a prioritized backlog with requirements engineers can implement and test.
• Gather and synthesize feedback from customers, support, and services, distinguishing broad needs from one-off requests.
• Assess technical proposals, read code and API contracts, challenge estimates, and identify dependencies across teams.
• Plan releases using feature flags and staged rollouts; make decisions about hotfixes, rollbacks, and release timing.
• Triage production issues with engineers and explain severity, root causes, and customer impact to stakeholders.
• Measure shipped work using product analytics and warehouse data, and keep release notes and help content current.

Skills

Backlog ownership

Release management

Stakeholder communication

Multi-tenant product

Read API contracts

Prototype to production

Tools

Feature flags tools

Release monitoring tools

Job description

Role overview

Own the backlog and release decisions for a school communications product used by many schools and families. You’ll turn customer needs into clear, testable work for a product team, balancing shared product behavior with the different settings and needs of each school.

Responsibilities

• Set product direction and maintain a prioritized backlog with requirements engineers can implement and test.
• Gather and synthesize feedback from customers, support, and services, distinguishing broad needs from one-off requests.
• Assess technical proposals, read code and API contracts, challenge estimates, and identify dependencies across teams.
• Plan releases using feature flags and staged rollouts; make decisions about hotfixes, rollbacks, and release timing.
• Triage production issues with engineers and explain severity, root causes, and customer impact to stakeholders.
• Measure shipped work using product analytics and warehouse data, and keep release notes and help content current.

Requirements

• Product Owner or product management experience, including responsibility for releases.
• Experience with a multi-tenant or white-label product where changes affect customers with different configurations.
• Technical fluency across front ends, backend APIs, and third-party services; ability to read code and API contracts.
• Experience taking products from prototype to production and evaluating outputs that may be probabilistic or imperfect.
• Practical experience managing release risk, including staged rollouts, hotfixes, and rollbacks.
• Ability to turn stakeholder and customer feedback into clear priorities and product direction.

Nice to have

Hands-on use of AI tools for prototyping, product discovery, or exploring unfamiliar code; examples of work built with those tools are requested.