Technical Product Owner

RAZR; Minnetonka (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

RAZR is seeking a Technical Product Owner to support its SaaS platform as the subject-matter expert and business analyst. You will translate business needs into actionable technical requirements and guide agile teams to deliver maximum value for clients in the Twin Cities area.

You will write clear user stories, manage the backlog, and partner with Product Managers, Operations, and Development to refine solutions that delight customers and drive strategic outcomes.

Qualifications

• Hungry to learn and succeed.
• Preferred: Background in Patient Engagement/Loyalty Marketing/Banking Rewards/etc. solutions
• Strong understanding of APIs (REST, SOAP), including authentication (OAuth, JWT) and security best practices.
• Experience with data exchanges, ETL processes, and system integrations, including third-party APIs and enterprise services.
• Knowledge of microservices architecture and experience defining API contracts between services.

Responsibilities

• Works with internal stakeholders and clients to determine requirements.
• Writes user stories that provide clear direction for the development team on new features and products.
• Owns the scrum team enhancement backlog, works with development scrum teams to deliver new features and products.
• Work directly with product managers, operations, and development to assess product needs and recommend appropriate solutions to proactively address issues.
• Guide one or more agile scrum teams responsible while working 30% within the scrum team and 70% ahead of the scrum team to refine requirements.
• Contributing to discussions regarding effectively managing trade-offs between cost / schedule versus business/client benefit
• This person is a heavy contributor to execution against an aggressive but achievable roadmap plan
• Contribute to vision and purpose for the product by working closely with Product Manager
• Work closely with internal teams to maintain a detailed knowledge of current and future customer projects to create necessary product requirements for products and solutions
• Collaborate with designers and developers to build outstanding user experiences
• Document and manage user stories and expected outcomes based on constituent input from various stakeholders
• Continually set business value and prioritization for new and existing issues documented by customers, end users, and QA

Skills

APIs REST/SOAP

OAuth/JWT

Microservices

Data modeling

SQL databases

SDLC practices

Tools

Kafka

MQs

ETL tools

Microsoft Office

Job description

LOCATION:

Minnetonka, MN - candidates must be in the Twin Cities and will be required to be in-office.

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our values every day. These values have made RAZR what it is for years, and today, they are more important than ever. They keep us connected. They make us a team. They allow us to thrive.

The RAZR Core Values You Live

Be Intentional

• You take action and pursue the ultimate best outcome for RAZR and our clients
• You dig in and understand the details of how the business works
• You runs towards and you don’t run away
• You understand that “whatever it takes” is just that
• You have a plan and you execute it even when you don’t feel like it

Embrace The Attitude Of How

• You understand that problems are simply opportunities to solve them
• You view commitments as promises to be kept...regardless
• You can’t stand not knowing, you have an unquenchable thirst to understand why
• You are an active participant, never a spectator
• You are focused on outcomes and not the time it takes to achieve them

Enjoy the Ride

• You are grateful for both life’s challenges and opportunities
• You passionately pursue excellence in everything you do
• You laugh often and don’t take yourself too seriously
• You love change and living in the gray is energizing to you
• You can't wait to get out of bed in the morning & get on with your day

Overview

The Technical Product Owner supports the activities of Product and Development as the subject matter expert and Business Analyst for software solutions that run on RAZR’s SaaS platform. This individual maintains and protects the product vision, champions the product and acts as the primary internal point of contact for the product, ensures that work is always executed in an order that delivers maximum value to the business, and translates business needs into actionable, technical requirements.

Responsibilities

• Works with internal stakeholders and clients to determine requirements.
• Writes user stories that provide clear direction for the development team on new features and products.
• Owns the scrum team enhancement backlog, works with development scrum teams to deliver new features and products.
• Work directly with product managers, operations, and development to assess product needs and recommend appropriate solutions to proactively address issues.
• Guide one or more agile scrum teams responsible while working 30% within the scrum team and 70% ahead of the scrum team to refine requirements.
• Contributing to discussions regarding effectively managing trade-offs between cost / schedule versus business/client benefit
• This person is a heavy contributor to execution against an aggressive but achievable roadmap plan
• Contribute to vision and purpose for the product by working closely with Product Manager
• Work closely with internal teams to maintain a detailed knowledge of current and future customer projects to create necessary product requirements for products and solutions
• Collaborate with designers and developers to build outstanding user experiences
• Document and manage user stories and expected outcomes based on constituent input from various stakeholders
• Continually set business value and prioritization for new and existing issues documented by customers, end users, and QA

Qualifications

• Hungry to learn and succeed
• Preferred: Background in Patient Engagement/Loyalty Marketing/Banking Rewards/etc. solutions
• Strong understanding of APIs (REST, SOAP), including authentication (OAuth, JWT) and security best practices.
• Experience with data exchanges, ETL processes, and system integrations, including third-party APIs and enterprise services.
• Knowledge of microservices architecture and experience defining API contracts between services.
• Familiarity with modern web application frameworks, such as:
• Understanding of data modeling, databases (SQL), and messaging systems (Kafka, MQ’s, etc.).
• Flexibility and adaptability with complexity and change
• Excellent organizational, analytical and complex problem-solving skills
• Strong communication skills
• Ability to communicate and interact (verbal and non-verbal) effectively with non-technical users and stakeholders
• Ability to work and collaborate well with cross-functional teams
• Passion for Development best practices and SDLC processes
• Able to manage and set expectations with internal stakeholders
• Proficient in Microsoft application

Education & Experience

• 5+ years of experience as a Product Owner, Business Analyst, or Technical Project Manager in software development environments.
• Experience working in Agile (Scrum/Kanban) environments, collaborating closely with engineering teams.

About Us

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform Fibonacci™. The RAZR approach is rooted in behavioral science and combines strategy, with visual design to create sustainable behavior change within consumer audiences.

With our Clients, Colleagues, and in our Communities we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others”. At the foundation of our Culture you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day. The RAZR team is driven and we pursue the ultimate best outcome for our key constituents. There are no jobs here, just opportunities to serve and make a material impact in the world.

We are an Equal Opportunity Employer and our employees are individuals with unique strengths, experiences and backgrounds, who share a passion for improving people's lives.