Technical Product Manager - User Experience

Blue Origin LLC; United States; On-site; USD 141,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Stock options

Paid time off

Education support

Job summary

Blue Origin LLC seeks an experienced Product Manager, User Experience, to own the complete experience layer of the TeraWave offering. You will guide onboarding, portal and network management interfaces, and customer service interactions with a data-driven, customer-centric approach.

You will collaborate with UX designers, engineers, and product peers to ensure interfaces meet operational needs while delivering an emotionally resonant customer journey across enterprise and government contexts.

Qualifications

• Bachelor’s degree in a technical field; MBA preferred.
• 5+ years of product management with an end-to-end ownership track record.
• Demonstrated experience conducting and synthesizing user research with technical operators.
• Experience with hardware-software co-design processes or system-level design reviews.
• Demonstrated ability to represent product at VP-level reviews.
• U.S. person.

Responsibilities

• Own the end-to-end customer experience roadmap for TeraWave: onboarding through daily operations, escalations, and renewals.
• Define product strategy and requirements for customer-facing interfaces including the portal, NMS, SLA dashboards, and telemetry views.
• Own the API experience layer and coordinate developer documentation and integration patterns for enterprise and government IT environments.
• Define the customer service experience framework: escalation paths, incident communication, and self-service resolution flows.
• Represent the customer experience perspective at engineering design reviews, product reviews, and VP-level leadership forums.

Skills

End-to-end ownership

User research synthesis

Technical fluency

VP-level representation

Education

Bachelor’s degree in a technical field

MBA preferred

Tools

NMS (Network Management System)

APIs

Job description

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! Blue Origin is pioneering the future of space-based communications with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation will consist of optically interconnected satellites in low Earth orbit (LEO) and medium Earth orbit (MEO), providing enterprise-grade connectivity for critical operations worldwide. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We are working to make that future a reality by creating reusable launch vehicles and systems that are safe, low-cost, and serve as the foundation for a permanent human presence in space. Terawave is Blue Origin's commercial satellite communications network, a 6 Tbps multi-orbit constellation delivering enterprise-grade broadband to the most demanding customers on Earth. As Product Manager, User Experience, you will own the complete experience layer of TeraWave: from the first moment a customer engages with our commercial offer, through the self-service portal and network management interfaces they use every day, to every interaction with our customer service and support organization. This is not a role for a UX generalist with product instincts. It is a role for a technically fluent PM who can read a link budget, debate API design with a network engineer, and simultaneously map the emotional journey of a customer. You will be the single accountable owner of the question: does every touchpoint in the TeraWave customer relationship feel deliberate, responsive, and worthy of the network we are building?

Special Mentions Relocation provided Travel expected up to 20% of the time Interviews will include a technical assessment

Responsibilities

• Own the end-to-end customer experience roadmap for TeraWave: from commercial onboarding through daily network operations, service escalations, and renewal interactions.
• Define the product strategy and requirements for TeraWave's customer-facing interfaces, including the customer portal, network management system (NMS), SLA reporting dashboards, and performance telemetry views.
• Own the API experience layer: define requirements for programmatic access to network status, usage data, and service controls; coordinate with engineering on developer documentation and integration patterns for enterprise and government IT environments.
• Define the customer service experience framework: escalation paths, incident communication standards, notification design, and self-service resolution flows.
• Ensure support interactions are engineered to resolve, not frustrate.
• Lead design sprints with UX designers, collaborating as a product peer with deep context.
• Translate customer workflows into interface decisions.
• Review prototypes against operational scenarios, not aesthetic preferences.
• Own SLA visibility features end-to-end: real-time performance dashboards, proactive breach alerting, automated incident reporting, and customer-accessible audit logs.
• Represent the customer experience perspective at engineering design reviews, product reviews, and VP-level leadership forums.
• Bring data and structured scenarios, not advocacy alone.

Minimum Qualifications

• Bachelor's degree in a technical field; MBA preferred.
• 5+ years of product management with an end-to-end ownership track record.
• Demonstrated experience conducting and synthesizing user research with technical operators: usability testing, contextual inquiry, task analysis, and journey mapping in complex workflow environments.
• Experience with hardware-software co-design processes: or system-level design reviews where operator interfaces were shaped at the architecture stage.
• Demonstrated ability to represent product at VP-level reviews.
• U.S. person.

Preferred Qualifications

• Financial modeling fluency: ability to build unit economics, pricing models, and revenue projections for a segment.
• Understanding of LEO satellite network architecture: modem standards, phased-array antenna constraints, and ground segment design.
• Experience defining and owning SLA frameworks for enterprise or government customers.
• MBA or equivalent graduate degree.
• P&L or revenue-impacting product ownership experience.

Base Pay Range for: WA applicants is $141,162.00 - $197,626.80 Other site ranges may differ.

Culture Statement

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Background Check Required for all positions: Blue’s Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion.
• Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin’s Affinity Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at [e-mail]. Please do not include any personal medical information in your request. We’re committed to building the road to space so our children can build the future. We are a mission-driven company focused on ideas and innovation, and encourage fresh perspectives from bold voices. At Blue, our team is building the future as their unique selves. Thank you for your interest in working at Blue Origin! Blue Origin was founded with a vision to enable a future where millions of people are living and working in space to benefit Earth. In order to preserve Earth, Blue Origin believes in the need to enable humanity to expand, explore, find new energy and material resources, and move industries that stress Earth into space. Blue Origin believes it has an important role in building a road to space and lowering the cost of getting there. At Blue Origin, we’re working on this today by developing fully reusable launch vehicles and systems that are safe, reliable and affordable. Every launch vehicle is designed for human spaceflight from the beginning and able to ferry payloads to space.

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